Receptionist - Xperience Restaurant Group at FM Restaurants HQ LLC

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Annual Bonus: Your hard work deserves recognition. We believe in rewarding excellence.
• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.
• Company-Paid Life Insurance and AD&D: We've got you covered.
• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.
• Employee Referral Program: Share the joy of being part of the XRG team with others.
• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands and monthly catered lunch.
• Wellness Perks: Complimentary soda, water, coffee, fruit, and snacks to keep you fueled throughout the day.
• Time Off: Paid vacation, sick time, and eight observed holidays, with an additional floating holiday annually.
• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

Pay Range: $20-$22

*DOE

Job Responsibilities:

• Opening and closing RSC duties (unlocking/ locking doors, brewing coffee for both kitchenettes, turning on/off TV’s, light cleaning etc.)
• Regular and predictable attendance and punctuality
• Greets, interacts, offers beverages, and directs all visitors to the RSC
• Connects guests to appropriate staff
• Creates a positive and memorable experience for customers, clients, partners, employees, investors–anyone that walks in or calls your place of business
• Answer multi- phone line with excellent customer service and professionalism
• Receives, sorts and forwards incoming mail
• Inform employees of visitors’ arrivals or cancellations
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Responsible for keeping the reception area clean and organized according to company standards
• Responds timely to guest feedback through Chatmeter & XRG website, email or personal call
• Forwards guest comments that flow into our cite, to RD’s and follows-up to ensure inquiries have been answered promptly
• Perform other duties/ tasks/ projects as assigned

Knowledge/Competencies:

• Customer service orientation
• Professional attitude and appearance
• Excellent written and verbal communication skills
• InMoment & Chatmeter Software
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Collaboration Skills

Skills/Work Experience/Qualifications:

• Strong ability to multi-task and in a high paced environment
• Strong communication and people skills
• Excellent organizational and time-management skills
• Must demonstrate commitment, dedication, and self-motivation

Other:

• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.
• Proof of eligibility to work in the United States.
• Work varied shifts to include days, nights, weekends and holidays as needed.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for short periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Receptionist are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.