Receptionist/Order Entry at Lift Solutions Holdings

Lift Solutions Holdings provides end-to-end industrial lifting solutions. We offer rigging and other lifting equipment, as well as OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes.

Position Summary

The Receptionist/Order Entry will be responsible for receiving visitors, handling all customer inquiries, concerns, and orders.

Duties & Responsibilities

• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times, in person and via email.
• Acquire thorough knowledge of product line and services.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Invoicing
• Receive, sort, and distribute daily mail.
• Order front office supplies and keep inventory of stock.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Thorough knowledge of company policies and procedures.

Education & Qualifications

• High school diploma or GED preferred
• Proven experience as a receptionist, front office representative or similar role
• Ability to multitask
• Excellent communication skills, both verbal and written
• Excellent organizational skills
• Strong attention to detail and accuracy
• Customer Service attitude
• Professional attitude and appearance
• Computer proficiency (Microsoft Office Suite)

Physical Ability Requirements

• Ability to sit or stand for prolonged periods of time.
• Ability to be mobile throughout facility to communicate with other departments.
• Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time.