Referral Support Specialist - 246061 at Medix

Now Hiring: Referral Support Specialist

Are you organized, solution-driven, and passionate about improving patient access to care? Join us as a Referral Support Specialist and play a key role in the specialty medication journey.

In this position, you’ll work within a healthcare services and insurance setting, helping ensure patients receive the right specialty medications from the right pharmacies — quickly and accurately. You’ll serve as the operational link between prescribers, payers, and specialty pharmacies, managing referral workflows, resolving escalations, and supporting continuity of care.

This role is onsite in Pittsburgh’s Strip District and is ideal for someone who thrives in a high-accountability, mission-focused environment.

📍 Location: Onsite – Strip District, Pittsburgh, PA

💰 Pay: $22/hour

🕒 Schedule: Full-time, Monday–Friday

🕗 Shifts: 8:00 AM – 5:00 PM or 11:00 AM – 8:00 PM

What You’ll Do

• Oversee referral workflows and coordinate specialty medication referrals to appropriate pharmacies
• Monitor referrals from intake to fulfillment, ensuring timely on-boarding, eligibility updates, and therapy adherence
• Reassign referrals when routing logic or pharmacy availability changes, notifying all relevant stakeholders
• Identify and report breakdowns in routing or workflow processes and collaborate on long-term solutions
• Respond to client escalations through platforms like email, chat, or internal ticketing systems
• Partner with internal teams and external pharmacies to troubleshoot and resolve referral-related issues
• Conduct professional communication with prescribers and insurance clients, including some inbound/outbound calls
• Track and manage issues using systems like Jira to ensure prompt follow-up and resolution

Who You Are:

Education & Experience

• High school diploma required
• 1–2 years of experience in referral coordination, insurance, pharmacy operations, or healthcare services

Required Skills

• Strong multitasking ability and comfort navigating multiple systems
• Excellent verbal and written communication skills
• Organized, self-motivated, and detail-oriented
• Able to manage shifting priorities in a fast-paced, regulated environment

Preferred Skills

• Experience in insurance, specialty pharmacy, or healthcare service coordination
• Familiarity with issue tracking systems (e.g., Jira)
• Background in working across multiple stakeholders (prescribers, pharmacies, benefit managers)

Why You’ll Love This Role

• Be part of the specialty medication access process, helping patients get life-saving therapies
• Join a growing team at the intersection of insurance, pharmacy, and care coordination
• Enjoy a Monday–Friday schedule with no weekends
• Work onsite in a modern office located in Pittsburgh’s Strip District

Ready to make a difference in patient care through smarter referral coordination?

Apply today to become a key part of our referral operations team!