Regional Director at Estiatorio Milos - Corporate

We are Actively hiring a Regional Director!

WHO WE ARE

Since the first estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations.  With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

POSITION OVERVIEW
The Regional Director is a pivotal operational and financial leader, acting as the primary catalyst for performance within an assigned region. This role is responsible for translating the COO's strategic vision into actionable plans and measurable results. With a strong background in financial analysis and P&L management, the Regional Director ensures the flawless execution of hospitality standards, operational excellence, and profitability targets across their portfolio of restaurants. This position is the critical link between corporate strategy and store-level execution, championing the Milos culture while driving sustainable growth.

PRIMARY RESPONSIBILITIES

Regional Performance & Financial Management

• Performance Analysis & Strategy Execution:
  • Implement and monitor performance measurement frameworks (KPIs) to track operational efficiency, financial health, and guest satisfaction across the region.
  • Analyze sales, cost, and operational data to identify trends, root causes of variances, and opportunities for improvement in revenue generation and cost management.
  • Collaborate with the COO to develop and execute data-driven strategies for the region that align with overall business goals.
• Operational Efficiency & Cost Control:
  • In partnership with the CFO and COO, lead regional efforts to optimize processes in inventory management (e.g., using MarketMan), labor scheduling, and overall cost control.
  • Work directly with General Managers to identify operational inefficiencies, establish performance improvement plans, and implement best practices to enhance productivity.
• Revenue & Profitability Growth:
  • Partner with the finance team to regularly assess the P&L performance of each location, identifying key drivers of profitability and ensuring all units meet or exceed financial targets.
  • Collaborate with the COO and Marketing team to execute local revenue-building initiatives, boost sales performance, and align operational efforts with growth strategies.

Guest Experience & Operational Execution

• Conduct frequent, structured visits to all regional locations to assess service quality, ensure brand consistency, and validate operational standards. Provide direct, actionable feedback and support to General Managers in developing and executing corrective action plans.
• Manage the regional response to guest feedback, overseeing the local management team in effective guest recovery and ensuring systemic issues are resolved and reported to the COO.
• Guarantee the consistent implementation of company-wide service standards, the Milos ethos, and philoxenia, using data to inform guest experience enhancements.

Team Leadership, Development & HR Management

• Performance Culture & Team Development:
  • Establish and foster a performance-driven culture within the region. Administer and explain bonus structures, incentives, and KPIs to motivate and align management teams.
  • In collaboration with the COO and CPO, execute corporate training programs and contribute to their development based on regional insights, ensuring staff productivity and operational excellence.
  • Provide ongoing coaching, mentorship, and performance feedback to General Managers to improve their leadership, financial acumen, and operational skills.
• Operational Oversight & HR:
  • Be in charge of the day-to-day operational leadership for the region, including hiring, managing, and performance coaching for the General Manager team.
  • Manage and inform on all HR and legal issues at the store level, working closely with the CPO to ensure strict adherence to employment and labor laws.
  • Establish and manage the overall facility maintenance program for the restaurant group within the region.

Training, Openings & Resource Management

• Play a hands-on role in the execution of training for all new store openings within the region, ensuring a successful and on-budget launch.
• Execute the national training plan within the region, ensuring consistent application of all guides and a seamless onboarding experience for new team members.
• Oversee the creation and management of scheduling frameworks and forecasting guides that align business demands, labor laws, and service standards with financial targets.

Data, Technology & Administrative Oversight

• Data & Technology Utilization:
  • Proactively utilize data analytics tools and platforms to monitor regional KPIs and generate actionable insights for the COO and local teams.
  • Work with IT, the CFO, and COO to test and implement technology solutions that drive efficiency and improve data analysis.
  • Utilize dashboards and reporting mechanisms to communicate performance metrics effectively across the region and to corporate leadership.
• Administrative & Financial Oversight:
  • Analyze event P&Ls, budgeting, and costs to ensure profitability.
  • Lead vendor selection and negotiations within the region, in collaboration with the CFO and other key executives to ensure cost-effectiveness and quality.

MINIMUM QUALIFICATIONS

• 7+ years of progressive related experience in a high-volume, upscale restaurant or hospitality firm. Multi-unit a strong plus.
• Bachelor’s degree, or equivalent experience preferred.
• Proven ability to build strong relationships with internal stakeholders, senior leaders, and cross-functional teams.
• Experience leading and mentoring teams, providing strategic direction, professional development, and hands-on coaching to ensure high performance and collaboration.
• Skilled in problem-solving and issue resolution, with a proactive mindset and follow-through until resolution.
• Capacity to analyze data and make sound decisions.
• Excellent project management, communication, and time management skills, with the ability to juggle high-priority, time-sensitive initiatives in a fluid, deadline-driven environment.
• Experience working directly with C-level executives and senior leadership.
• Ability to develop and execute strategies that align with broader company objectives.
• Self-motivated and adaptable team player, capable of independently managing workload while contributing to long-term planning and growth of the business.
• Willingness and excitement to travel as needed.
• Ability to communicate effectively and eloquently, both verbal and written, collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team.
• Must support and promote a culture of inclusiveness, respect, and a positive employee experience. 
• Results-oriented and able to drive the process of converting an idea into production.
• Professional demeanor, polished appearance with the ability to exceed guest's expectations. 
• Ability to work in a dynamic environment.
• Ability to work both independently and in a team environment.
• Strong work ethic and customer-focused approach.
• Ability to work a flexible schedule including days, nights, weekends, and holidays. 
• Must be passionate, entrepreneurial, and dedicated to success. 

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Climbing steps regularly 
• Prolonged periods standing or sitting at a desk and working on a computer.

COMPENSATION

The base pay range for this position is between $130,000-$180,000 per annum plus commission. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Estiatorio Milos is an Equal Opportunity Employer.