Registration Clerk at Susan B Allen Memorial Hospital

1. Accurately collects and maintains required demographic and insurance data, required signatures during the scheduling and registration process.
2. Verifies insurance benefits for urgent care services.
3. Collects co-pay or deposit due prior to services and/or initiates payment options per office guidelines.
4. Posts all payments received. Balances cash drawer with all payments posted and received and prepares reports, as assigned.
5. Scans documents to patient's account and/or medical record accurately, to be completed in a timely manner.
6. Greets patients, answers the telephone, takes messages, relays message and directs communication to appropriate person in an appropriate manner.
7. Contributes to positive customer relations by providing excellent customer service, with immediate assistance to a prompt, easy and friendly registration process, contributes positively to promote patient satisfaction.
8. Opens the clinic at the beginning of the day and closes the clinic at the end of the day.
9. Contributes directly to the measurement of days in accounts receivable and percentage of bad debt.
10. Assists in maintaining medical records and processes records requests for medical records according to HIPPA guidelines.
11. Displays enthusiasm, an interest for work and a willingness to expand professional knowledge base. Responsible for retaining and performing any routine changes in patient account process, keeping abreast of any insurance updates or requirements.
12. Demonstrates knowledge of departmental responsibilities during emergent alarms, has knowledge and whereabouts of departmental manuals.
Knowledge, Skills, and Abilities: 1. Ability to read, spell and write clearly. Accurate typing, filing and calculating skills. Skills in performing Excel and Word functions. Communication and computer skills.
2. Will be orientated to and maintain competence in working with patients in the following age categories: Infant, Pediatric, Adolescent, Adult and Geriatric patients.
3. Has a basic understanding of medical terms.
Education: High School graduate (or its equivalency).
Experience: Two (2) to five (5) years experience in patient registration in a hospital and/or physician office, medical billing and collections, or an equivalent of relevant education and/or experience. Experience in working with the public, preferably in the medical environment. Experience in office procedures, preferably in the medical environment. Experience in related field mandatory.
Certification/Licensure: None.
Code Blue Training: Includes working evenings, weekends, and holidays, with potential for occasional varied shifts.