Remote Care Manager at Insight Global

Job Title: Remote Care Manager

Location: Must sit within a 50-mile radius of Raleigh, NC

Duration: PERM - Full-Time

Schedule: Flexible Scheduling - Fulltime (40 hours/week)

• Available for 1 weekday shift extending to 8PM EST per week

Hourly Pay Rate: $35-$42/hr (experience dependent)

Insight Global is hiring for a Remote Care Manager to support our micro clinic operations in Raleigh, NC. You will work in a virtual setting with providers, paramedics, and patients to partner in the care continuum process. You will lead the clinical onboarding of new contracts, handle referrals & authorizations, and ensure seamless communication with all stakeholders.

Responsibilities will include:

· Develop and monitor care plans in collaboration with multiple providers, adjusting as needed

· Follow up on interventions to prevent unnecessary ER visits and hospital admissions

· Serve as the primary liaison between patients, families, and healthcare staff to ensure seamless communication

· Navigate multiple healthcare platforms including EHRs, payer portals, billing software, and patient messaging systems

· Ensure timely and accurate documentation across systems to support care continuity and compliance

· Verify provider participation, coverage, and pre-authorization requirements with insurance administrators and healthcare facilities

· Optimize client contracts and referral workflows to enhance scalability and efficiency in care coordination

· Schedule and manage appointments, follow-ups, and referrals to specialists and services

· Educate patients on conditions, medications, and treatment plans to promote understanding and adherence

· Track patient progress and address barriers to treatment plan compliance

REQUIRED SKILLS AND EXPERIENCE

• RN Licensure or Paramedic Licensure in North Carolina
• Minimum of 3 years of experience in care coordination (care or case management)
• Strong knowledge of insurance benefits, prior authorizations, and referral management
• Proficiency with EMR/EHR systems, payer portals, and standard office software (60% of role)
• Strong communicational & organizational skills - ability to work efficiently with a team