Reservations Manager at Stylus NYC Inc

About Stylus:

Stylus is an acoustic salon for cultural exploration in the heart of the Lower East Side. Conceived as a world class sonic environment, it is home to ephemeral artistic experiences that will foster conversation, contemplation and connection. With an architectural space both intimate and adaptive, Stylus will bring together thought-leaders and innovators from the worlds of performance, science, technology, music, film and food. Conceived in collaboration with the world’s leading audio experts, a variety of listening rooms will host talented vinyl “selectors” and unique live performances. A recording and podcast studio with a green room is also accessible to members and their teams. Seasonally inspired, locally sourced small plates will be prepared by our in-house culinary team, helmed by Michelin-starred chef Anita Lo and an international rotation of visiting chefs. 

The Reservations Manager / Maitre'd will be responsible for leading our reservations team and provide vital support to the Front-of-House (“FOH”) and daily operations. This position is key to ensuring the seamless coordination of membership bookings, membership relations, floor planning, managing the front door, and diving in the floor during service as needed.

Essential Job Duties & Responsibilities

RESERVATIONS MANAGEMENT / MEMBERS RELATIONS

• Oversee reservation platforms (SevenRooms and PeopleVine) in conjunction with the FOH management team including the F&B Director and Head of Membership with precision and efficiency.
• Manage members bookings, noting special requests, dietary needs, and profiles via PeopleVine and SevenRooms.
• Coordinate private dining and large-party inquiries with FOH leadership and events teams.
• Optimize table flow, minimize no-shows, and maintain a strategic seating plan.
• Build and maintain a detailed membership database to support personalized service.
• Handle member requests or concerns with discretion, empathy, and professionalism.
• Respond to emails and SMS text messaging from members in a courteous and hospitable manner adhering to the Stylus standards and protocols.
• Serve as the communication bridge between members and the FOH team to ensure seamless experiences.

ADMINISTRATIVE SUPPORT

• Support the FOH management with document preparation, reporting, and correspondence.
• Organize meetings, manage schedules, and track departmental initiatives.
• Maintain organized records of guest feedback, and internal documentation.
• Submit all end-of-night (“EON”) reports to the entire leadership team both FOH and BOH including founders, ensuring reporting of numbers (sales and cover counts), member feedback, and any incident reporting is done accurately and in a timely manner.

HOSPITALITY AND SERVICE

• Contribute to daily service and management meetings by reviewing cover count, flows, VIPs, reservation notes, ensuring service forecast is communicated to the entire team. 
• Manage the front door by ensuring all members are welcomed to the club using the appropriate name/title. 
• Ensure all club rules set out in the member handbook are adhered to by our members and their guests.  
• Direct members and guests to the relevant areas on arrival at the club and uniting members with their guests.  
• Serve as the communication bridge between members and the FOH/BOH team to curate a memorable dining experience for all our members. 
• Act as a team player and assist when needed with steps of service not limited to the door (expediting table set up, running drinks, providing wine service, etc).
• Serve as a leader in service and hospitality, making a routing effort for coaching and mentoring to FOH team. 
• Open and close shifts both day and night; ensure proper check-out of all FOH hourly employees, conduct cash depositing, walk-through all service areas, and submit financial and service reports by end of shift.

STAFF MANAGEMENT

• Train, supervise, manage, coach, counsel, and evaluate the host and reservations team.
• Act as a role model for outstanding service; continuously work to elevate service standards, and personally embody hospitality in daily actions.
• Consistently monitor, coach, and encourage the host and reservations team in order to meet Stylus service standards.
• Resolve team member or guest conflicts consistent with Stylus guidelines. 
• Identify staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitate on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to FOH hourly employees. 
• Build morale and team spirit by fostering a work environment where team members’ input is encouraged.
• Responsible for training new employees as assigned.

STANDARDS

• Display knowledge of Stylus brand, culture, and product.
• Demonstrate the Stylus values of people, learning, culture, relationships, and sustainability.
• Maintain professional and respectful behavior when in contact with members & guests, management, and teammates.
• Present a polished personal appearance, adhering to Stylus grooming standards.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

QUALIFICATIONS

• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Knowledge of workplace safety procedures and NYC Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with NYC regulations.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). 
• Proficiency with industry relevant systems of operations (Toast, SevenRooms, PeopleVine, etc)
• Working proficiency of human resource principles, practices, and procedures.
• Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. 
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to execute steps of service in adherence with Stylus policy. 
• A degree in hospitality and/or a certification relating to beverage education (wine and spirits) is preferred but not mandatory.
• Prior experience in a private members club is preferred but not mandatory.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50lbs if necessary
• Ability to move or handle equipment throughout all spaces
• Stand and walk for an entire shift, including moving safely through all areas
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

Stylus offers competitive compensation, commuter benefits, dining discounts, paid time off, and health, dental, vision, and voluntary benefits package, and the chance to be part of a dynamic, art-focused community!  

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!  Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team! 

Stylus NYC Inc is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.