Resident Coordinator at Sail

The Resident Coordinatorplays a pivotal role in creating and maintaining communities. This mission-driven position is dedicated to serving residents with compassion, empathy, and respect ensuring that every individual and family feels supported in their home. Many of our properties are newly built within the last few years and home to diverse residents seeking long-term housing stability. This opportunity is designed for someone eager to grow into a Business Managerrole, with structured mentorship and hands-on experience.

At SAIL, we are more than property managers we are stewards of communities. Our mission is to provide high-quality, affordable housingand create environments where residents thrive. We believe in Legendary Service and Operational Mastery, and we view every interaction as an opportunity to build trust, foster stability, and live out our core values:

• Giving Your Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

Resident Engagement & Support

• Serve as the first point of contact for residents with patience, kindness, and empathy.
• Support leasing, move-in, and annual recertification processes with accuracy and clarity.
• Actively listen and problem-solve resident concerns, ensuring they feel heard and supported.
• Build a welcoming, inclusive community culture.

Operational Excellence

• Maintain precise resident files, records, and responsiveness in Yardi CRM and other platforms.
• Track key performance items (work orders, renewals, notices).
• Walk the exterior of property. Communicate any issues, ensure property is in adherence to SAIL Standards.
• Communicate with maintenance, compliance, and leadership teams to resolve issues efficiently.
• Assist with resident communications, notices, and community-building events.

Growth & Career Development

• Work closely with the Multi-Site Business Manager and Regional Property Manager to learn day-to-day operations.
• Take on progressive responsibilities with the goal of developing into a Assistant Business Manager.
• Demonstrate curiosity, initiative, and eagerness to learn.

This role is intentionally designed as a developmental position. The Resident Coordinator will receive mentorship and support with the goal of progressing into anAssistantBusiness Managerrole gaining both operational mastery and affordable housing expertise along the way. At SAIL, we believe that housing is more than buildings its about people. If you are mission-driven, detail-focused, and ready to grow in your career, wed love to meet you.

• Passion for housingand the mission of providing quality homes.
• Strong interpersonal skills: patient, kind, empathetic, and an active listener.
• Highly detail-orientedwith excellent organizational skills.
• Ability to remain calm, professional, and solutions-focused.
• Desire to grow into a management role with mentorship and training.
• Previous property management or affordable housing experience is helpful but not required

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