Restaurant Manager at Carlotto
Job Description
We are now accepting resumes for the Floor Manager position at Carlotto. This opportunity is ideal for someone who would like to join a passionate team of hospitality professionals. Carlotto is an Italian concept set in a 75-seat restaurant space that was designed by David Rockwell and neighbors its highly acclaimed sister-restaurant, Oceans. Qualified team members will represent our commitment to excellence and have opportunities to establish a fulfilling career path with Toptable, a leading hospitality group based out of Vancouver, Canada.
With a philosophy that the soul of the restaurant is found in its kitchen, we specialize in sustainably-sourced ingredients to compliment our vast menu that includes crafted housemade pasta, carefully procured salumi/formaggio, alongside an abundant offering of antipasti options.
JOB SUMMARY:
The Floor Manager will inspire, coach, test, lead, and manage the front-of-house team while working closely with fellow managers to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program and restaurant's beverage program. The ideal candidate should have a positive and "can-do attitude with a tireless work ethic and keen desire to continue learning and growing. This postion requires full-time evening availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
-Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team
-Oversee the day-to-day operations of the restaurant
-Maintain exceptional standards of professionalism and hospitality
-Lead by example, inspiring staff to deliver a memorable food and beverage experience
-Display a genuine passion to facilitate and exceed guest service expectations
-Ensure the delivery of superior customer service through effective staff training and education
-Actively participate in the mentorship and support of all team members
-Develop a strong and positive rapport with staff and guests
-Drive positive results and aligns with business goals
-Under the direction of the Restaurant Director, initiate and execute special projects
-Write weekly FOH Team Schedule for service team
-Assist in wine service that focuses on largely Italian wines
REQUIRED EXPERIENCE AND QUALIFICATIONS:
-At least two years of management experience leading a premium food and beverage operation
-At least one year of experience previously working as a server, bartender, or sommelier
-Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
-Highly committed to a premium level of quality
-Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
-Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
-Strong verbal and written English communication skills
-Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
-Comfortable with dealing with media, public speaking, and VIP guests
-Excellent wine and spirit knowledge
-Flexibility to work evenings, weekends, and holidays as required
-Full-time availability
-A professionally recognized wine and/or spirits certificate is an asset
IDEAL BEVERAGE BACKGROUND AND ABILITY:
-Posses wine expertise with the ability to guide guests through our winelist while overseeing service in the entire restaurant
-Present, represent and offer wine suggestions to all guests, execute wine service step by step
-Support dining room staff with any wine related and service related issues-
-Build guest loyalty by creating and maintaining guest preference notes related to wine consumption and enjoyment (with assistance of host team), record all guest notes in RESY database.
*Carlotto is an Equal Opportunity Employer
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