Restaurant Manager at The Charter Oak

Required Years of Experience

2 years

Job Details

Primary Responsibilities      

• Train, coach, and manage service staff
• Conduct staff education
• Develop and implement updated SOPs for FOH team
• Coordinate daily restaurant service operations and activities
• Assist in coordination and execute on and offsite events
• Create efficient and effective FOH schedules
• Assist General Manager in monitoring sales, budgets, food and beverage costs, staffing expenses, and financial controls
• Leading pre-shift lineups that incorporate education, VIPs, SOPs and BOH input.
• Build and maintain guest relationships
• Interact with guests and ensure all inquiries, complaints, and recoveries are handled promptly
• Monitor adherence and ensure compliance to health, safety, hygiene standards, and records
• Ensure food and alcohol regulations are adhered to
• Assist General Manager in facilities management i.e. R&M, Cap-Ex requests

 Additional Responsibilities

• Liaise between General Manager and restaurant service staff
• Oversee preparation of guest billing and collection of money
• Attend management meetings and financial reviews of G/L and P&L
• Daily opening and closing procedures, cash drawer and safe reconciliation, server check out review
• Keep current with trends in the restaurant industry and community

Expectations

 Interact with all guests according to company standards, anticipate and address guest service needs, and assist individuals in need. Thank guests and treat with genuine care and appreciation. Speak with others using clear, professional language, and appropriate etiquette. Develop and maintain positive working relationships with others while supporting the team to reach common goals. Ensure adherence to quality expectations and standards. Follow all company safety and security policies and procedures, as well as, report accidents, injuries, and unsafe work conditions to ownership. Complete all applicable safety training and certifications. Ensure uniform and personal appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Perform other reasonable job duties as requested by Supervisors or Ownership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 
Requirements

• Minimum 2 years relevant experience in a similar role in hospitality
• Accelerated managerial skills
• Wine & spirits knowledge
• Pleasant, outgoing personality, with good written and verbal communication, and interpersonal skills
• Proactive and takes initiative
• Well organized
• Able to work fast and calm under pressure
• Mature, with an attention to detail and organization
• Stand, sit, or walk for an extended period of time
• Move, lift and carry objects weighing up to 50 pounds with or without assistance
• Ability to multi-task and work independently as well as in and managing a team
• In-depth working knowledge of food and beverage preparation and presentation
• Proficient in computer use, Resy, Point of Sale, Excel and Word

Work schedule may vary from week to week and will include weekends and holidays.

Compensation Details

Compensation: Salary ($85,000.00 - $100,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts, Wellness Program

Required Skills

Training and Coaching

Staff Management

Education Coordination

Budget monitoring

Sales monitoring

Customer Relationship Management

Complaint Resolution

Health and Safety Compliance

Alcohol Regulation Compliance

Financial Control Monitoring

Liaison Between Management and Staff

Billing Preparation

Cash Handling

Trend Awareness

Guest Interaction

Professional Communication

Team Support

Quality Adherence

Safety Procedures

Proactivity

Initiative Taking

Organization

Ability to Work Under Pressure

Attention to Detail

Team Management

Food and Beverage Knowledge

Computer Skills

Physical Ability to Lift and Carry Objects

Multitasking

Flexibility in work schedule