Retail Sales & Service Associate - Grand Forks, ND at Midco

Job Summary:Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.Responsibilities:* Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.* Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.* Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.* Apply a positive customer service attitude in interactions with all customers and establish positive rapport.* Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).* Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.* Follow up with customers in a timely manner if necessary.* Receive customer payments and maintain the cash drawer.* Clearly explain and demonstrate equipment connectivity and functionality to customers.* Verify the functionality of returned equipment.* Meet ongoing sales training requirements.* Communicate effectively and professionally in all forms of communication with internal and external customers* Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.* Store cleaning duties as assigned per location.* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.* Maintain reliable and predictable attendance as required by the position.* Perform other duties as assigned.Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.Required Qualifications:* High school diploma or GED required.* Basic typing, email and computer skills.* Proficient at using technology including the internet and applications.* Exceptional communication skills, both verbal and written.* Ability to adapt and excel in a fast-paced work environment.* Employees may be required to work rotating shifts.* Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.3Preferred Qualifications:* Previous customer service/ sales experience in a retail environment preferred.Position leveling will be assigned congruent to experience and training.Customer Experience Center Representative-Advanced* Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.* Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.* At least 3 years of previous sales or relevant customer service/sales experience required.Customer Experience Center Representative-Senior* Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.* Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.* At least 5 years of previous sales or relevant customer service/sales experience required.Work Environment:* The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.* The noise level in the work environment is moderate to loud.* Employees may be required to stand in a retail environment for up to 8 hours a day.Mental Demands:* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.* Proficiency in understanding problems and collaborating with others to find alternative solutions.* Clearly articulate instructions and expectations.* Skilled in focusing on the issue at hand without reacting emotionally.* Ability to de-escalate conflicts effectively.* Maintain availability and composure during periods of continuous, high interaction volume.* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.