Room Attendant / Front Desk Agent (Dual Role) - Aspen Suites Soldotna at Aspen Soldotna

Aspen Suites Hotel Soldotna

Position: Room Attendant / Front Desk Agent (Dual Role)

Location: Soldotna, Alaska

Department: Rooms

Status: Hourly / Non-Exempt

Reports To: General Manager

About the Role

Aspen Suites Hotel Soldotna is seeking a dependable and guest-focused individual to join our team in a dual-role position supporting both Housekeeping and Front Desk operations. This flexible role is ideal for someone who enjoys a variety of responsibilities and takes pride in creating a clean, welcoming, and positive guest experience.

Key Responsibilities

Housekeeping / Room Attendant

• Clean and service guest rooms and public areas according to brand and company standards.
• Restock carts, linens, and supplies as needed.
• Report maintenance issues promptly.
• Ensure all rooms are ready for guest arrival in a timely and thorough manner.

Front Desk

• Greet and register guests, handle check-ins/check-outs, and process payments.
• Provide friendly and professional customer service, resolving guest concerns quickly.
• Promote hotel amenities and services; upsell room types or upgrades when appropriate.
• Communicate effectively with all departments to ensure guest satisfaction.

Qualifications

• Previous experience in housekeeping or front desk/customer service preferred.
• Strong communication and multitasking skills.
• Positive attitude and ability to work independently or as part of a team.
• Willingness to cross-train and work flexible shifts, including weekends and holidays.
• Must be able to lift up to 50 lbs and perform physical duties as required.

Why Join Us

At Aspen Suites, we take pride in providing Positively Outrageous Service to our guests and creating a supportive, team-oriented work environment. You’ll have the opportunity to learn multiple aspects of hotel operations, gain cross-training experience, and contribute to an exceptional guest experience every day.

NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must always be projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.