Salon Receptionist - Sales Specialist at European Wax Center - Grand Rapids, MI

About the Role:
As a Guest Service Associate at European Wax Center, you are the first point of contact for every guest—and you play a key role in creating a welcoming, professional, and memorable experience. You’ll be the face of our center, managing the flow of guests and appointments, answering questions, and promoting services and retail products. Through our proven training program, you'll gain valuable customer service and sales experience, with opportunities to grow into leadership roles.

What We Offer:

Compensation and Benefits:

• Four Revenue Streams: Competitive hourly rate, bi-weekly commissions, month end bonuses, and guest review incentives

• Health & Wellness: Medical, dental, and vision insurance options

• Retirement Savings: 401(k) program with employer match

• Employee Perks:

  • 50% discount on waxing services

  • 40% discount on EWC retail products

  • Pay advances available

  • Gift card incentives

  • Free financial planning tools
    Paid vacation days

  • Discounts through Staples and Skechers corporate programs

• Training & Development:

  • On-site, paid training

  • “Experts in Wax” scholarship program

  • Unlimited guest and employee referral bonuses

  • Career advancement and leadership opportunities

What We’re Looking For:

• Friendly, energetic, and professional demeanor

• Strong communication and interpersonal skills

• Comfortable in a guest-facing, sales-focused role

• Ability to manage appointment flow and guest check-in/check-out processes

• Sales or front desk experience is a plus—but not required

• Availability for part-time or full-time work, including at least one weekend day

• Consistent professional appearance and attitude