Scheduling Specialist at Brightways Counseling Group

Are you ready to play a pivotal role in ensuring smooth operations and enhancing our community's experience in getting help? As a Scheduling Specialist, you'll be at the heart of our organization, coordinating appointments, and facilitating seamless communication between clients and clinicians.

Join a team that values compassion, trauma-informed care, and operational excellence – all while working remotely.
Our Mission
“In everything we do we believe in breaking down barriers and getting help to the community now”
Essential Job Duties

• Ensure accuracy by collecting and validating patient information to support compliant claims and timely payments.
• Coordinate care by processing referrals, gathering intake documents, and scheduling appointments for our providers.
• Verify insurance to confirm active coverage and avoid service disruptions.
• Support clients and clinicians by resolving scheduling issues and acting as a key liaison.
• Problem-solve and escalate unique challenges, serving as a trusted resource for your team.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Three (3) years’ experience in scheduling, preferably in a multi-provider practice/hospital/mental health office.
• Location: 100% Remote.

Competencies (Knowledge, Skills, and Abilities)

• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Analytical thinking and creative problem-solving.
• Proficiency with office equipment and software tools.
• Effective time management and multitasking.
• Commitment to confidentiality and professionalism.
• Calm, courteous demeanor under pressure.
• Bilingual in English and Spanish is a plus (5% pay incentive).

Physical Requirements

• Prolonged periods of sitting at a desk and computer used.
• Ability to lift up to 15 pounds occasionally.

Background Check Requirement
All offers are contingent upon passing a post-offer background check.
What We Offer

• Starting pay: $22.00/hour + 5% bilingual Spanish incentive.
• Paid Time Off: 4 weeks annually (pro-rated based on start date).
• Health Coverage: Medical, dental, vision, prescription, acupuncture, chiropractic, and orthodontia through Moda Health (starts 1st of the month after hire).
• FSA Options: Medical and dependent care.
• Supplemental Insurance: Life, short-term disability, accident, and hospital coverage via Aflac.
• Retirement: Up to 3% employer contribution after one year—no employee match required.

Get to know us better!
https://www.brightwayscounseling.com/
Brightways Summer Solstice
 

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