Senior Business Analyst, Strategy & Innovation Office at City of Aspen

Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.

Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

*Up to $3,000 Sign On Bonus May Be Available*

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.

• Free and discounted transportation options to get around Aspen and the Valley.

• Professional development and learning opportunities, including a tuition reimbursement program.

• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.

• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.

• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

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Job Title: Senior Business Analyst

Department: Strategy & Innovation Office

Classification: Exempt

Hiring Range: $88,774/annually - $99,882/annually

[Salary Range: $88,774/ annually - $133,182/annually]

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Position Summary: The Senior Business Analyst is a collaborative leader who drives positive change and organizational excellence across the City of Aspen. This role leads complex projects and programs from concept through implementation, collaborating with cross-functional teams to identify opportunities, optimize business processes, and deliver innovative solutions that support citywide strategic objectives. By championing continuous improvement and fostering a culture of service, partnership, and innovation, the Senior Business Analyst ensures that both internal operations and public-facing initiatives are efficient, effective, and aligned with the City's mission and values.

Supervision Exercised and Received: Works under the direct supervision of the Director of Strategy and Innovation. Leads multi-departmental project teams and cross-functional initiatives, serving as a principal internal consultant and trusted advisor.

Essential Job Functions:

Process Improvement and Analysis

* Leads analysis of business needs and recommend solutions that enhance systems and processes across departments, supporting the City's strategic vision.

* Facilitates cross-departmental collaboration to identify challenges, document requirements, and model current and future states.

* Applies advanced business analysis techniques-including requirements elicitation, validation, process mapping, and solution evaluation.

* Champions continuous improvement and innovation using methodologies such as Lean Six Sigma, data analytics, and more.

* Manages technology-driven projects throughout their lifecycle, ensuring alignment with strategic goals and measurable outcomes.

* Identifies and integrate emerging strategies and technologies-such as artificial intelligence-into municipal operations to enhance service delivery and support organizational priorities.

Change Management and Organizational Excellence

* Balances the needs of individual stakeholders while advocating for the best interests of the city of Aspen and its customers.

* Leads organizational change initiatives to support adoption of new processes, systems, and technologies.

* Fosters open communication and engagement to build alignment and enthusiasm for change.

* Assesses impacts of proposed changes and recommend mitigation strategies.

* Ensures employees have the knowledge and tools needed for successful adoption of new initiatives.

* Tracks progress, gather feedback, and adjust strategies to ensure sustained improvement.

Internal Consulting and Capacity Building

* Serves as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment.

* Serves as a trusted advisor, guiding teams and leaders to align business needs with strategic priorities and drive meaningful change.

* Builds strong partnerships across departments to support collaboration and shared goals.

* Develops and deliver training and support materials to enhance organizational capability and capacity for improvement and innovation.

Program and Project Management

* Leads and maintain ownership of internal and public-facing programs and strategic projects, ensuring alignment with organizational goals and community impact.

* Oversees planning, coordination, and execution of strategic programs and projects from initiation through completion.

* Develops and manage timelines, budgets, and resource plans to ensure successful delivery.

* Maintains accurate documentation and reporting tools to provide transparency for stakeholders.

* Monitors performance metrics and implement improvements to enhance program effectiveness.

City Organizational Values

* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

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Core Competencies: Displays the following key competencies in the overall job performance, to include knowledge, skills, and abilities:

* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.

* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.

* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication. Demonstrated ability to translate technical requirements in an approachable and actionable manner for non-technical staff.

* Interpersonal: Has the ability to work well with diverse groups of people, both inside and outside the organization.

* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

* Municipal Expertise: Considerable knowledge of governmental organizations, administrative procedures, and operations.

* Business Analysis: Advanced to expert knowledge in technology business analysis, requirements definition, and management, and connection to functional areas and functional specification. Advanced to expert knowledge in at least one of the following areas: process improvement, program evaluation, quality concepts, design thinking, and approaches to innovation.

* Business Intelligence: Ability to successfully employ business intelligence practices such as data analysis, statistics, and/or survey analysis.

* Project Management: Consistently demonstrates the ability to manage a variety of projects; knowledgeable in the practice of leading the work of a team, ensuring the team and oneself meets established goals and objectives within given constraints such as time and budget.

* Decision Quality: Consistently demonstrates decision quality. Able to achieve buy-in on projects, using skills of influence, negotiation, and participatory project approaches.

* Adaptability: Ability to practice situational adaptability. Ability to identify when alternative technical options and shifts in approaches may be needed to achieve project objectives successfully and looks for opportunities to practice successful thought leadership. Demonstrated ability to manage complexity.

* Emotional Intelligence: Demonstrates courage in communicating and delivering difficult news, working to balance conflict and changes that impact the status quo. Ability to exercise good judgment in facilitating highly confidential matters.

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Minimum Requirements:

Education: Bachelor's degree in information technology, computer science, business administration, data analysis, quantitative methods/analysis, public administration, program evaluation, or a related field of study.

Work Experience: Three years of progressively responsible experience in business analysis, process improvement, project management, or cross-functional team building.

Technical Knowledge: Professional level proficiency in technology-based office environment, and proficiency in Microsoft Word, Excel, and Outlook (Email). Must have a thorough understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.

Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date. Advanced training in business process improvement (such as Lean, Six Sigma, and/or Business Analyst Certification).

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate:

* Familiarity with government operations or programs that require transparency and public engagement.

* Experience with databases, programming languages, and/or business intelligence tools. Experience with workflow software, project management software, survey, or statistical analysis software.

* Advanced training in project management, team facilitation, leadership, and organizational management principles.

* Advanced training in quality, innovation, program evaluation, process improvement, LSS or other improvement methodologies.

* Demonstrated ability to influence and lead across departments with formal authority.

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:

* Regular full time, hours may vary with workload. The anticipated start date for this position is January 2026.

* Evenings/Weekends may sometimes be required in addition to or instead of normal hours depending on department needs and special projects.

Work Environment:

* Indoors: Office environment.

* Outdoors/Off-Site: Meetings, trainings, and conferences at a variety of city facilities and areas.

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Physical Demands:

Visual Acuity: Ability to bring objects into focus.

Balancing: Maintaining equilibrium.

Bending: Bending or positioning oneself to move an object from one level to another.

Carrying: Transporting or moving an object.

Crouching: Bending body downward and forward by bending leg and spine.

Climbing: Ascending or descending stationary objects.

Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Kneeling: Bending legs at knees to come to rest on knee or knees

Lifting: Moving objects weighing no more than 10 pounds from one level to another.

Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for a period of time.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.