Senior Specialist, Community & Associate Experience at Build-A-Bear

The Senior Specialist, Community & Associate Experience plays a vital role in shaping a positive and engaging culture across retail locations and the corporate office. This role serves as a key liaison between internal teams and external partners to drive initiatives that support associate well-being, volunteerism, and corporate social responsibility.

Responsibilities:

• Support the operations of Build-A-Bear Foundation
• Achieve goals and tasks set forth by the Board of Directors
• Manage Hearts & Hugs Fund – select donation recipients, ensure timely deliveries, and achieve donation goal numbers
• Communicate marketing of Build-A-Bear Foundation and other cause marketing programs
• Create associate experience events
• Execute rewards and recognition programs across the organization
• Facilitate onboarding program for corporate associates

Required Qualifications:

• High school diploma or GED equivalent
• 2-4 years experience in non-profit or events
• Proficient in Microsoft Office, Teams & SharePoint
• Strong organizational and multitasking skills

Preferred Qualifications:

• Bachelor's degree - Human Resources or Communications
• Experience in development or fundraising at a non-profit organization

Behavioral Traits for Success:

• Enjoys working with a variety of people
• A communicator, who naturally stimulates and motivates others
• Responsive to the needs and concerns of others
• Works at a slightly faster-than-average pace
• Handles details correctly and efficiently
• Has a "how can I help" attitude
• Willingness to involve others in decision making
• Expert knowledge in area of expertise
• Strong and friendly follow-up when necessary

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Hybrid work schedule
• Lifting > 10 lbs.

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Ability to create an Experience First culture for associates and partners
• Time management
• Communication
• Decision-making, judgment, and execution
• Achievement of assigned goals
• Use of tools, processes, and systems
• Stakeholder feedback