Serenity Team Member at Knox Area Rescue Ministries

Title: Serenity Team Member

Department: Serenity

Reports To: VP of Serenity

Job Classification: Part Time, Non-Exempt

Summary

The Serenity Team Member serves on the front lines of ministry in our residential recovery program for women. This team member is responsible for creating a safe, respectful, hospitable environment in which the necessities of life are provided to support the care of our guests.

Responsibilities

• Maintain an environment of hope for client commitment to personal change
• Utilize community knowledge and administrative skills to advocate in connecting guests to needed resources
• Monitor the activities of residents in all areas of the facility.
• Offer one-on-one care, encouragement, and support
• Assist with resident intakes
• Check incoming luggage and bags
• Distribute linens, towels, and toiletries.
• Accurately administer and document results of drug/nicotine testing
• Monitor residents taking medications and document with accuracy
• Assist with resident transportation to and/or from appointments as needed
• Ensures the safety and security of the environment for residents, employees, and volunteers.
• Maintains necessary documentation in the ministry database for guest services
• Supervises, trains, and coaches volunteers as assigned.
• Other duties as assigned

Requirements

• Associate’s degree or equivalent education and experience
• 2-3 years related experience preferred
• Ability to show compassion, set appropriate limits, and exercise mature judgment regarding any necessitated service restrictions
• Have a basic understanding of trauma, mental illness, alcohol and drug addiction, physical and sexual abuse, and poverty
• Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations
• Competent user of Microsoft Office applications and other office equipment
• Ability to give direction to others
• High degree of flexibility and resourcefulness
• CPR and Basic First Aid, desired
• Basic organizational and follow-up skills

Working Conditions

• Ministry campus facility where residential services are provided
• Exposure to stressful client situations requiring compassion and discernment
• Walking, standing, sitting, bending, and minimal lifting required
• Some local travel may be required for various purposes
• Attendance at meetings and occasional special events, sometimes during the weekend or evening hours