Server at Holt's Cigar Company Humidor, Bar & Lounge

HOLT’S CIGAR COMPANY – HUMIDOR, BAR & LOUNGE – SERVER JOB DESCRIPTION:

Holt’s Cigar Company is expanding operations in Northeast Philly with a new Humidor, Bar & Lounge! The region’s oldest and most trusted premium cigar retailer is opening a brand-new 11,000 square-foot facility, including a 2,000 square-foot walk-in humidor, full-service bar, and 7,000 square-foot lounge, plus outdoor patio seating at 2990 Southampton Road, Philadelphia, PA 19154, across the road from our current retail shop.

We’re hiring energetic, passionate, and professional servers – come join our team at Northeast Philly’s #1 Cigar Bar & Lounge! If you love to provide vibrant hospitality in a rewarding, state-of-the-art atmosphere, while gaining the opportunity to learn all there is to know about spirits and cigars, we’d love to meet you. Join a team of enthusiastic professionals and impress our friendly, appreciative patrons with a sharp focus on service and the customer experience.

Essential Responsibilities:

• Greet guests, escort them to tables, present menus, and provide detailed information on drinks and cigars
• Take drink and cigar orders
• Maintain an in-depth knowledge of our cigar and drink menus, including signature and classic cocktails, whiskey, wines, and craft beers to provide recommendations
• Serve drinks and cigars promptly, politely, and accurately, ensuring the order is correct and visually appealing
• Cut and light guests’ cigars
• Check in with guests to ensure satisfaction, refill beverages, and handle any complaints or issues
• Process payments accurately and efficiently using our point-of-sale (POS) system and manage cash and credit card transactions
• Collaborate with other staff members, assist with seating, and deliver drinks and cigars as needed
• Adhere to food safety and health code standards in all service procedures
• Maintain clean and organized guest areas, including sanitizing surfaces, ashtrays, washing glassware, and properly storing ingredients and equipment
• Handle guest inquiries and complaints with professionalism, maintaining a positive and pleasant demeanor

Qualifications:

• Applicants should have a minimum of 2 years’ industry experience, as well as a strong incentive to manage the flow of a high-end, fast-paced environment
• Excellent communication and interpersonal skills with a friendly, engaging personality
• Capacity to prioritize and multitask
• Attentiveness, patience, and a positive attitude
• Superb organization skills
• Willingness to learn on a continual basis
• Punctual and responsible character
• Dependability and flexibility to work evenings, weekends, and holidays
• Superlative work ethic
• Physical stamina with the ability to stand for long periods
• Passion for premium cigars, a plus

Benefits

• Competitive hourly wage, plus tips
• Full-time employees who work at least 30 hours per week are eligible for health insurance after 90 days

About Company

Founded in 1898, Holt’s Cigar Company is among the oldest and most respected retailers of premium cigars in the United States. Our new retail shop and cigar bar is the ultimate oasis for cigar lovers to enjoy an unrivaled selection of the finest cigars and cocktails in the world. Patrons from near and far visit Holt’s Cigar Company for our unparalleled hospitality. Join a dynamic team today!