Service Advisor at Direct Discount Tire
Job Description
Direct Discount Tire currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of representing the company's face. Experience in automotive repair and maintenance, as well as tire sales and maintenance, is a definite plus. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.
The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.
Essential Functions
- Promptly meet and greet every service customer in a friendly and courteous manner.
- Listen to customers' reasons for bringing their vehicle to the service department.
- Offer logical diagnostic services or repairs to satisfy the customers' concerns.
- Provide accurate estimates for all the services or repairs recommended.
- Maintain open communication with technicians and the shop foreman regarding job status updates.
- Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
- Make policy adjustments within the guidelines and budgets established by management.
- Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
- Write and complete work orders, explain the work done to the customer, and collect payments.
- Strive to ensure that every customer is very satisfied with the level of service the shop offers.
- Provide superior customer service at all times.
- Make yourself available for and complete all required and additional training the Company offers.
- Perform other duties as required by management.
- Adhere to company policies and legal regulations at all times when conducting business.
- Customer Service background
- Automotive background
- Able to stand for long periods
- Ability to work with computer system
- Learn Tiremaster program
Compensation details: 16-18 Hourly Wage
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