Service Center Representative at Pride Health

Join Pride Health as a HR Service Center Representative at Tampa, FL! This is a 3 months contract role (with high possibility of extension) offering a great opportunity for experience to excel in a dynamic environment.

Role: HR Service Center Representative

Location: Tampa, FL 33617

Shift Schedule: Monday – Friday | 9:30 AM – 6:00 PM

Hours per Week: 40 hours

Start Date: ASAP

Pay Highlights: $17-19/hour (Based on years of experience)

Key Responsibilities:

• Handle a high volume of incoming calls in a call center environment.
• Evaluate and respond to employee inquiries via phone, fax, and email in accordance with Service Level Agreements (SLAs).
• Review and interpret employee data to resolve HR-related issues.
• Maintain sensitivity, professionalism, and respect in all interactions.
• Escalate complex issues to Tier 2 representatives or supervisors as appropriate.
• Create and maintain detailed, accurate case records in the Case Management System.
• Follow established protocols for problem resolution and issue escalation.
• Provide guidance to employees regarding available HR tools and resources.
• Enter, scan, and retrieve employee information in HRIS systems with accuracy and compliance.
• Maintain confidential employee files and adhere to all privacy and security regulations.
• Uphold company values, policies, and all applicable federal, state, and local laws.
• Provide efficient and courteous service to all callers.
• Perform additional administrative duties as assigned.

Qualifications:

Education: High School Diploma or GED required.

Experience: 1–2 years of experience in Human Resources administration and/or a call center environment.

Note: Local candidates within 30 miles are eligible.

*Offered pay rate will be based on education, experience, and healthcare credit.

Interested? Apply now!

About Pride Health

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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