Service Desk Team Lead at VirtualVocations

A company is looking for a Team Lead, Service Desk to manage remote service desk operations and ensure effective user support.Key ResponsibilitiesLead and coordinate remote service desk operations for timely resolution of user support requestsMonitor daily workflows and performance metrics to maintain service quality and compliance with SLAsMentor service desk technicians and foster a culture of collaboration and continuous learningRequired QualificationsExperience providing remote support for Windows and macOS environmentsProficiency with device management tools like Addigy, Jamf, and Microsoft IntuneExperience with user account management in Active Directory and Entra IDOne or more relevant certifications such as CompTIA A+, Microsoft 365, or ITIL FoundationExperience using ITSM tools like ConnectWise or ServiceNow for service tracking