Service Receptionist at Cerritos Ford Inc

Location: Cerritos, CA (On site) | Type: Full Time | Hourly Range: $17 - $18 | Schedule: Sundays OFF with another day during the week

As a Service Receptionist, you’re one of the most important team members at Norm Reeves Ford in Cerritos. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the service department.

What You’ll Do:

Key Responsibilities:

• Greet customers promptly and professionally as they arrive in the service department
• Answer incoming phone calls and direct them to the appropriate department or personnel
• Schedule service appointments and confirm upcoming visits
• Maintain the waiting area and ensure it's clean and inviting
• Communicate with customers regarding vehicle status, delays, or updates
• Assist service advisors with paperwork, repair orders, and other administrative tasks
• Process payments and handle invoice questions
• Maintain accurate customer records and follow up as needed
• Ensure a high level of customer satisfaction at all times

What You’ll Need:

• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Strong communication skills with both Norm Reeves staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses