Service Technician at Wintegrity

Key skills: 1. 1-2 years experience servicing and repairing fire and security systems 2. Ability to document records and reports of assessments and audits of systems Key Responsibilities: · Assist in the service of security and fire systems hardware. · Collaborate with team members to ensure compliance with regulatory requirements. · Adhere to all company policies and industry regulations. · Assist in creating documentation and reports for security assessments and audits. · Accurately maintain inventory records for all hardware. · Maintain tools, vehicles, and equipment and keep parts and supplies in order. · Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction. · Performs other related duties as assigned. Performance Objectives · Complete assigned training modules and certifications within specified timelines. · Deliver quality service and support that meets or exceeds customer expectations. · Maintain timely and accurate service documentation. Qualifications: · High school diploma or equivalent required. · Valid driver’s license and clean driving record. · 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems. · Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred · NICET 1 Key Traits for Success: · Familiarity with iPhone/iPad and best practices. · Strong problem-solving and analytical skills. · Excellent communication and interpersonal abilities. · Ability to work well in a team environment. · Eagerness to learn and adapt to using hand and power tools. · Attention to detail and commitment to accuracy. · Time management and organizational skills. Physical Requirements · Reasonable accommodations may be made for individuals with disabilities. · Ability to sit or stand for extended periods. · Capable of lifting and moving equipment weighing up to 50 pounds. · Comfortable working in various environments, including client sites and on ladders. · Must be able to work at heights. · Must be able to work in all weather conditions. Work Hours · Core work hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., with travel to customer sites required. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $28 - $30 Hourly Bonus/Commission: No