Solutions Architect at Firstsource

Position Overview

We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing, integrating, and optimizing cloud-native solutions across our BPaaS environment. This role requires deep expertise in cloud platforms, DevOps practices, middleware integration (Informatica, MuleSoft, or Edifecs), and strong network/security design to ensure scalable, secure, and compliant solutions that align with client and program requirements.

Key Responsibilities

• Architecture & Design
• Define and maintain the overall architecture blueprint for the BPaaS environment, ensuring scalability, security, and performance.
• Design and implement integration patterns using middleware gateways (Edifecs, Informatica, MuleSoft) to support enterprise connectivity.
• Translate business and technical requirements into detailed architecture and solution designs.
• Cloud & DevOps Enablement
• Lead adoption and optimization of cloud-native services (Azure, AWS, or GCP) for application hosting, integration, and data services.
• Partner with DevOps teams to establish CI/CD pipelines, infrastructure as code (IaC), and automated deployment strategies.
• Implement high-availability, disaster recovery, and capacity planning solutions.
• Integration & Middleware
• Oversee configuration and performance optimization of integration gateways (e.g., Edifecs XEngine/IG, MuleSoft API Gateway, Informatica).
• Collaborate with internal and external teams to ensure smooth partner-to-partner and system-to-system integrations.
• Define governance standards for APIs, data exchange, and message transformation.
• Network & Security
• Provide guidance on enterprise network architecture, including routing, VPN, and firewall design.
• Ensure compliance with HIPAA, SOC2, and other regulatory standards by embedding security best practices into solution design.
• Partner with InfoSec to implement identity/access management, encryption, and monitoring frameworks.
• Stakeholder Engagement
• Collaborate with business, technical, and vendor stakeholders to align solution designs with program objectives.
• Present architectural options and recommendations to leadership and client teams.
• Provide mentorship and technical guidance to development, infrastructure, and operations teams.

Qualifications

Education & Experience

• • Bachelor's or Master's degree in Computer Science, Engineering, or related field OR 10-15 years of progressive IT architecture/solution design experience in lieu of a degree.
  • 8+ years of IT architecture and solution design experience, including 3+ years in cloud and BPaaS environments.
  • Hands-on experience with middleware/integration tools (Informatica, MuleSoft, Edifecs).
  • Strong background in DevOps, CI/CD, IaC (Terraform, Ansible, etc.).
  • Proven experience in network architecture, VPNs, load balancers, firewalls, and enterprise connectivity.
  • Security architecture experience (IAM, encryption, audit logging) highly desirable.

Skills & Competencies

• • Deep understanding of cloud architectures (Azure, AWS, or GCP).
  • Expertise in middleware/API management platforms.
  • Strong knowledge of networking protocols and enterprise integration patterns.
  • Familiarity with regulatory and compliance frameworks (HIPAA, SOC2, HITRUST).
  • Excellent communication and stakeholder management skills.
  • Ability to operate in a fast-paced, multi-vendor environment.

Preferred Qualifications

• Experience with Edifecs middleware suite (XEngine, IG, TM).
• Background in healthcare payer systems or BPaaS environments.
• Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, etc.