Sr. Retail Account Assistant at Retail Merchandising Services

Retail Merchandising Services (RMS) is actively seeking a dedicated and detail-oriented individual to join our team as a Sr. Retail Account Assistant. If you thrive in a fast-paced environment, possess exceptional communication skills, and have a keen eye of detail, we invite you to contribute to our success by joining our amazing team! 

Responsibilities

• Phone Operations: Answer calls professionally and route them to the appropriate staff for timely resolution. Communicate important information to management.
• Customer Correspondence: Respond to representatives’ questions within 24 hours via email or calls. Review and ensure accuracy of submitted photos and service reports.
• Data Management: Update store reports and compile photo recaps for clients. Research and maintain compliance reports, including critical stores and weekly summaries.
• Planogram Management: Read planograms and create simplified guides. Identify and address planogram issues from representative photos. Maintain a planogram integrity log.
• Create and foster positive relationships with RMS employees including reps, peers and managers. Ensure that all interactions and communications are timely, professional, and respectful.

• 1+ years’ previous office, or customer service experience 
• Previous experience working in retail required
• Intermediate/advanced user of Microsoft Office products, with an emphasis on Excel and PowerPoint
• Attention to detail and timelines to ensure all deadlines are met
• Strong customer service mentality when interacting with employees

Join us to ignite your career in the world of Retail Merchandising! We’re not just a company, we’re a dynamic force transforming retail spaces across the nation. By working with us, you’ll be part of a team that thrives on innovation, collaboration, and opportunities for growth. We value your unique talents and offer a supportive environment where your ideas can flourish. Come be a part of our exciting journey and make your mark in the retail industry! 

Schedule 

We are looking for someone to work Monday-Friday, 9-5:30pm. This is a hybrid position after your first 90 days, hybrid schedule will be discussed further in the interview process. 

Benefits 

• Preventative Healthcare Coverage (MEC)
• FSA Account 
• Life and AD&D Insurance
• Short Term Disability
• Vol Long Term Disability 
• Vol Dental and Vision Plans
• Vol Accident, Hospital Indemnity and Critical Illness Insurance
• Paid time off 
• Traditional and Roth 401(k)
• 401(k) company match 
• Perks at Work – Retail Discount Program membership
• Access to DailyPay 

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