Strategic Customer Success Manager at VirtualVocations

A company is looking for a Strategic Customer Success professional.Key ResponsibilitiesManage a portfolio of high-value enterprise accounts and build executive-level relationshipsDevelop and implement account growth strategies, identifying expansion opportunities and aligning on business outcomesMonitor customer health metrics and establish proactive interventions to mitigate churn risk and unlock expansion potentialRequired Qualifications8+ years of experience in Customer Success or Strategic Account Management in a SaaS or technology environmentProven track record in managing and growing high-value enterprise customer portfoliosStrong business acumen with the ability to influence at the C-level and link product usage to business outcomesExperience collaborating cross-functionally with various teams to drive customer adoption and successData-driven orientation with proficiency in using metrics and analytics for decision-making