Student Program Assistant at InsideHigherEd

Job Title: Student Program Assistant
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61455
Department

Case Management Services | Department of Student Support & Transitions

Responsibilities

Assists in the management of administrative operations for Case Management Services and DSST. Serves as primary contact for CMS and provides customer service via phone, e-mail, and direct contact which includes student check-ins and creating case in Maxient. Handles a high volume of administrative inquiries while researching and interpreting University policies and procedures. Assists with making recommendations on office operation needs related to equipment, workflow, staffing, and materials.

Compiles, monitors, and maintains confidential medical, personal, and notification data/records for programs. Develops, inputs, analyzes data, and generates reports from database related to metrics for Case Management.

Per Department protocol and in conjunction with the Department of Student Support & Transitions, supports Faculty, Staff, and students experiencing crises/emergencies in connecting student with CMS and appropriate departments or offices via phone, emails, Zoom, etc. to inform of services offered, prepare memos, send e-mails, and faxes.

Provides administrative support for Case Management Services. Supervises and coordinates work assignments for College Work Study or OPS students. Performs other duties as assigned.

Qualifications

High school diploma or equivalent and two years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Contact Info

Cat Bravo

Case Management Services

850-644-9555

[email protected]

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.