Student Services Analyst Sr at InsideHigherEd

321897 – Student Services Analyst Sr - Advising Coordinator (Multiple Positions Available) Under the direction of the Director, Academic Advising, the Advising Coordinator is responsible for planning and daily implementation of comprehensive specialized advising services by delivering high-quality support services to include educational/degree planning, course selection and registration, academic support, resource awareness, and retention and success strategies – all in an effort to increase retention, progression, completion, and time-to-degree completion of MCC students. In addition, supervise a team of professional academic advisors, while managing an assigned student caseload and providing advising, registration, and enrollment services. The position assists with the design and implementation of effective advising strategies, student engagement and communication plans, recruitment initiatives, New Student Orientation planning and implementation, and other identified strategies to increase MCC retention and graduation rates. The work is proactive and designed to assist the student to the completion of a credential or degree. The position requires a high degree of student and staff interaction, communication, organization, and attention to detail. This position will focus on working with students in a manner that leads to persistence, retention, completion, and transfer to four-year institutions or their career field. The coordinator will utilize a variety of technology solutions in addition to in-person and virtual interactions to connect with students. The ability to effectively lead, strategize, problem-solve, adapt, demonstrate innovation, and utilize and learn new technology is essential.

Reporting to the Director, Academic Advising, the Advising Coordinator position coordinates advising case management services for specific Guided Pathway and Field of Interest (FOI) programs and supervises a team of professional academic advisors who delivers academic counseling regarding course selection, degree options, and other academic, transfer, career/workforce, and student development issues and strategies to improve academic performance. This is achieved in part by partnering with key staff and counterparts to deliver exceptional advising and learning support services to new and continuing students. This role shares some similar responsibilities with advisors as it manages a student caseload but is unique in that it also includes leadership responsibilities of to ensure the center is meeting deadlines, prepares reports on overall center activity, and steps in to assist with programming assigned to others when needed, while displaying strong business acumen and empathy for students.
The coordinator position will also serve as a resource, connecting students to academic support, advising, career advising, financial aid, health & wellness services, and providing them with the information they need to be informed on the support services they can utilize. In conjunction with other campus partners, the coordinator facilitates degree completion, often through assisting students to remove barriers to finishing their degrees, and by assisting in the development of tailored pathways to graduation, when appropriate. The position also develops campaigns and strategies for stop-out students who are near graduation to develop completion plans. Additionally, the position will coordinate academic advising strategies during priority and peak registration periods to support retention, persistence, and completion, by identifying students who are not registered for classes in the following term.

Minimum Qualifications:

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or related field and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. 

Apply on or before 11/16/2025 to be considered. The job posting will close at 11:59pm 

How to apply: Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.