Student Support Specialist (Part Time) at InsideHigherEd

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under direct supervision, answer phone calls for the Student Services Office during peak periods. The position also involves working with confidential information.

The work schedule will have variable hours between 8 am - 5 pm, Monday-Friday. We will work around class schedule, but preference given to those with mid-day availability.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Answer questions via the phone regarding financial aid, admissions, registration and billing

Perform limited duties to assist students with financial aid and registration.

Receive and process Financial Aid and Enrollment documentation.

Performs other related work duties as assigned.

PERFORMANCE EXPECTATIONS

Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.

Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.

High level skills in the application of collaborative, organizational, interpersonal and communication skills—oral and written.

Possess strong multi-tasking skills.

Requires strong organizational skills, good communication skills and attention to detail.

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

High School Diploma.

Preference given to those with call center experience.

Must be a Kirkwood student.

Must type 50 WPM.

EEO/AA STATEMENT:It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,[email protected], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:[email protected].

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.Review of applications will continue until the position is filled.