Responsible for:

I am responsible for building a cohesive team
- Every team member is an Ideal Team Player (ITP)
- Every team member is bought into the vision
- Every team member has clarity on how to perform their role
I am responsible for creating clarity
- Every team member is able to answer the following questions:
  - Why do we exist?
  - How do we behave?
  - What do we do?
  - How will we succeed?
  - What is most important right now?
  - What part do I play in achieving our vision?
I am responsible for over-communicating clarity
- Empower all team members to be aligned around our vision through effective communication
  - Emails
  - GroupMe
  - Trainings
  - Strategics
  - Studio visits
  - Goal setting
I am responsible for reinforcing clarity
- Promote health and success in my studios through:
  - Hiring
  - Team meetings
  - Performance reviews
  - Rewards and recognition
  - Employee dismissal

Tasks:

Studio Growth and Team Development::

Bi-Weekly Strategic with COO
Create yearly, quarterly, and monthly goals with supporting strategic plans
Lead weekly team meeting
- WIG session
- Team development
  - Role playing
  - Feedback spaces
  - Education and training
- Planning and executing marketing events
Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
Hiring coaches with the support of the Lead/Head Coach (monthly churns <5%)
Lead, monitor, develop, and evaluate the performance of all studio teams
- Coaches:
  - Closing: 60%+
  - Utilization: 80%+
- Sales Associates:
  - Booking 2+ intros per shift
  - Closing: 60%+
Analyze metric reports to identity and take action on:
- Studio gaps
- Individual team member gaps
Bi-annual (April/October) performance reviews for:
- Head coach/Lead Coach (team member review)
- All Sales Associates (team member review)
Lead your team to deliver exceptional customer service

Team Compliance

Stay in compliance with our Business Policies guide
Create Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operation
- If there is an ASL in studio, ASL may work for 10 hours each week with SA overlap
Respond to all relevant emails within 24 hours
Meet all deadlines given by your Chief Operating Officer
Process all churns, freezes, and upgrades/downgrades within 3 business days of submission
Ensure that all class procedures are executed
- Sign in and station assignment
- OTBeat system running through the class
- Class clock started when coach says treadmills - hit your green start button
- Class starts on time - define on time
- No members allowed in after the 5 minute mark

Member Experience

During each class check in while in studio, SL is out in the lobby:
- Supporting SAs with check in
- Welcoming members into the studio using their first names
- Developing relationships with members through conversations
- Ensuring that the lobby experience for members is exceptional

Studio Manager at Orangetheory - Franchise #0301

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