Systems Services Technician II at InsideHigherEd

Job Title: Systems Services Technician II
Location: Valdosta State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 291453
About Us

As a comprehensive institution of the University System of Georgia, Valdosta State University (VSU) is a welcoming, aware, and vibrant community founded on and dedicated to serving our communities' rich and diverse heritages. Through excellence in teaching, basic and applied research, and service, VSU provides rigorous programs and opportunities that enrich our students, our university, and our region. As such, the VSU mission consists of three interrelated parts that includes a student mission, university mission and regional mission. The university is equally dedicated to the core values of community, including a commitment to practice civility, integrity and citizenship. As members of this community and proud Blazers we strive to uphold these core values for the advancement of the University, as stated in the Blazer Creed and reflected in our commitment to the University System of Georgia's Core Values.

Blazer Creed

Valdosta State University is a learning environment based on trust and mutual respect in which open dialogue, vigorous debate, and the free exchange of ideas are welcome. The University is equally dedicated to the core values of community, including a commitment to practice civility, integrity, and citizenship. As members of this community, and proud Blazers, we will strive to uphold these core values for the advancement of the University.

Civility - A Blazer shows courtesy and compassion as well as respect for the dignity of every human being.

Integrity - Each Blazer is responsible for his or her own actions, and our community is stronger when we contemplate the context of our decisions and uphold the principles of trust and honesty.

Citizenship - Every Blazer has an interest in the well-being of the community, and, therefore, a duty to stay informed, to make positive contributions, and to offer support to those who need help.

As a Blazer, we pledge to uphold the core principles of Civility, Integrity, and Citizenship.

Job Summary

Responsible for the administration of computer systems.

Responsibilities

Typical Allocation of Duties:

Install, test, maintain, and monitor - 20%
Install, test, maintain, and monitor computer programs and systems.

Troubleshoot malfunctions - 20%
Troubleshoot program and system malfunctions to restore normal functioning.

Confer with clients - 20%
Confer with clients regarding the nature or information processing and computational needs.

Coordinate and link - 20%
Coordinate and link computer systems to increase compatibility and so information can be shared.

Develop and implement plans - 20%
Analyze needs and plans, designs, and implements computer system to meet those needs.

Supervisor Expectations:

• Support and maintain Windows Servers with Microsoft SQL Server installations.

• Supports the virtual desktop environment used in student labs, classrooms, and online courses.

• Develops and supports user account automation scripts that establish student access to resources using PowerShell.

• Support Microsoft Teams requests for students' VSU online courses.

• Support identity access systems such as Active Directory, Entra ID, and the Microsoft 365 ecosystem.

• Familiarity with supporting virtual environments with VMWare, ProxMox, HyperV, Azure, or Amazon Infrastructure Services.

• Familiarity with Linux, Containers, and GitLab.

• Assist with the monitoring of identity and endpoint infrastructure.

• Assist with compliance, inventory, and security reporting.

• Assist with knowledge sharing, documentation, and training with identity management services.

• Assist with project planning on various Information Technology projects.

• Provide customer service to aid faculty, staff, and students.

Required Qualifications

Required Experience
Associate's degree and three (3) years of related work experience.

Proposed Salary

$51,854

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Applicants are required to provide:

• professional references with current contact information

• documentation of academic credentials

• employment history

Please note that during the search process, VSU reserves the right to:

• ask candidates who will serve in Positions of Trust to disclose criminal record history during the initial screening process and prior to a conditional offer of employment,

• view social media outlets, and

• remove job postings without additional notification.

Employment is contingent upon:

• successful completion of a background check investigation, including a criminal background check

• reference checks

Employment may also be contingent upon the job-based requirements if applicable for your position:

• satisfactory credit check

• successful completion of a Motor Vehicle Report (MVR)

• pre-employment drug testing

• confirmation of credentials

After initial hiring, employees will be required to successfully complete all of the following training:

• New employee orientation

• VSU's Annual Compliance Training:
  • USG Ethics Policy

  • Conflict of Interest/Outside Activities Policy

  • Drug Free Workplace

  • Sexual Misconduct and Title IX

  • Family Educational Rights and Privacy Act (FERPA)

  • Motor Vehicle Policy

  • Workers Compensation (new hires)

  • Georgia Open Records Act (new hires)

• USG Cybersecurity Training (required twice yearly)
  • Job-specific training such as: FMLA and Worker's Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving

Equal Employment Opportunity

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Background Check

• Position of Trust + Credit

Accommodations

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources at [email protected].