Tech Support Field Technician at ROYPOW (USA) TECHNOLOGY CO., LTD
Job Description
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Job duties:
- Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
- Troubleshooting technical issues and working to resolve them in a timely manner.
- Maintaining accurate and up-to-date records of customer interactions and technical support requests.
- Assisting with product installation and maintenance as needed.
Requirements:
- Must be willing to travel within the US (all expenses will be Covered by the Company)
- Some technical support experience
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service skills
- Familiarity with lithium batteries (Preferred)
- Associates degree in relative field (Preferred)
- Bilingual in English and Chinese (Preferred).
Benefits:
- Medical Insurance
- Vision
- Dental
- PTO
- 401(K)
- 401(K) match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 1 year (Required)
- Hardware Repair: 1 year (Required)
PId00b77ae7d8d-31181-37992058
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