Technical Support Analyst (Part-time) at Motion Recruitment

Our client is looking for a Technical Support Analyst for a 3-month contract in Anderson, SC 29624.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 MonthsRequired Skills & Experience

• Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• 2+ years of experience.
• Knowledge of the assigned area.
• Desktop and/or Infrastructure support experience.
• Account Specific Training or Certification
  Technical writing competency.
• Coding/programming competency.
• Cloud & SaaS services competency.
• Sound understanding of customer support, operations, and processes.
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.
• Strong desire and enthusiasm to serve customers.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.

• Acts as a single point of contact for the intake, triage, and resolution of incidents and the management of requests.
• Ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk-up).
• Aims to resolve all tickets within the team’s scope of responsibility, or ensures that all items are correctly reviewed, updated, and reassigned to other appropriate IT teams.
• Manufacturing setting tasks.