Technical Support Specialist at TEKsystems

*About the Role* TEKsystems is partnering with a fortune 500 company in Milwaukee and are seeking a motivated and tech-savvy individual to join there IT team as an IT Support Specialist. This role is perfect for someone passionate about troubleshooting, delivering excellent customer service, and supporting modern workplace technologies-including conference room systems and Zoom.
*Key Responsibilities*
* Provide second-level technical support for desktops, laptops, mobile devices, and peripherals.
* Assist users with software installations, updates, and troubleshooting across Windows and macOS environments.
* Support and maintain conference room technology, including:
* Zoom Rooms setup and troubleshooting
* AV equipment (projectors, microphones, speakers, cameras)
* Room scheduling displays and integrations

* Perform endpoint troubleshooting and assist with onboarding setups for laptops and mobile devices.
* Manage Multi-Factor Authentication (MFA) processes.
* Respond to help desk tickets and escalated issues promptly.
* Maintain accurate documentation of support requests and resolutions.
* Assist with onboarding/offboarding tasks, including account setup and hardware provisioning.
* Collaborate with IT team members to support network connectivity, printer issues, and basic system administration tasks.
* Participate in inventory tracking and hardware lifecycle management.
*Required Skills*
* Technical support and troubleshooting expertise
* Strong customer service and communication skills
* Experience with Windows 10/11, Office 365, Service Desk tools (ServiceNow preferred)
* Familiarity with Zoom, conference room technology, and AV systems
* Knowledge of Active Directory and help desk operations
*Additional Qualifications*
* 3-5 years of IT troubleshooting experience, with emphasis on conference room technology
* Basic understanding of IT support principles and troubleshooting techniques
* Experience with video conferencing platforms (Zoom, Microsoft Teams)
* Ability to work independently and collaboratively
* High attention to detail and willingness to learn
* Associate's degree in IT, Computer Science, or related field-or equivalent experience
This is a hybrid role Monday-Friday 1st shift. If you find you are someone that is ambitious, always ready to take initiative, and in search of building your IT career up with an incredible company - - -then we want to hear from you!
*Job Type & Location*
This is a Contract position based out of Milwaukee, WI.
*Pay and Benefits*
The pay range for this position is $33.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Milwaukee,WI.
*Application Deadline*
This position is anticipated to close on Nov 21, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.