Telephone Operator at Community Health Northwest Florida

Exciting Opportunity: Telephone Operator at Community Health Northwest Florida

Are you ready to be the voice that welcomes patients, visitors, and callers into a vital healthcare community?

We are seeking an enthusiastic and compassionate Telephone Operator to join our team! As the first point of contact, you'll have a pivotal role in delivering a positive and professional impression of our organization. If you have a passion for customer service, strong communication skills, and the ability to manage a busy, dynamic environment, this is the perfect role for you.

Key Responsibilities:

• Answering & Routing Calls: Manage incoming calls via a complex telephone system with exceptional attention to detail.
• Customer Service Excellence: Provide accurate information regarding departments, phone numbers, hours, locations, and more, always with a helpful and friendly attitude.
• Support Patient Scheduling: Assist in scheduling, rescheduling, and deleting patient appointments, ensuring a smooth process for patients and healthcare providers.
• Team Collaboration: Assist with training new operators and provide support to colleagues, fostering a positive team environment.
• Organizational Resource Management: Keep staff directories up to date and ensure information is readily available for quick responses.
• Handling Confidentiality: Maintain privacy standards and handle sensitive patient information with the utmost discretion.

What We're Looking For:

• Qualifications: High school diploma (or GED) with customer service experience, ideally within a telephone/office environment.
• Preferred Experience: 2+ years of customer service and 1 year in a health clinic environment; Associate’s degree is a plus!
• Professional Attributes: Flexibility, commitment to excellence, ability to thrive in a fast-paced, high-pressure environment, and the ability to keep calm under stress.
• Technical Skills: Proficient in computer use, able to learn new software, and capable of navigating a multi-line phone system.

Why Join Us?

• Be part of an organization dedicated to providing high-quality healthcare to underserved communities.
• Work in a community-centered environment that values respect, compassion, and commitment to each other and the people we serve.
• Grow in your career through ongoing training, learning new systems, and gaining experience in a healthcare setting.

Your Future Starts Here!

If you're ready to make a meaningful impact as part of a compassionate, dynamic team, we’d love to hear from you. Apply today and be part of our mission to create a healthier community, one call at a time.