Transportation Manager 1 at Crown Health Care Laundry Services

Transportation Manager 1

JOB SUMMARY

The primary purpose of the Fleet Manager is to provide guidance and leadership to the drivers, ensuring that customer needs are met and exceeded. The Fleet Manager is also accountable for their group's compliance with Company and DOT regulations. Overall, the Manager must ensure the safety of both drivers and those that share the public roads with them.

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

• Manage daily route operations as follows:
  • Lead the recruitment of qualified drivers. Lead with strength to develop or remove a driver based on their qualifications and performance.
  • Ensure that adequate staffing exists through effective scheduling. Maintain a weekly driver schedule ensuring that ll routes are covered by trained drivers.
  • Ensure that all drivers are adequately trained on recordkeeping procedures by individual training
  • Ensure that all recordkeeping and documentation are complete at day's end and turned in to corporate as necessary.
  • Hold routine team meetings
• Responsible for basic vehicle maintenance to ensure compliance with DOT regulations:
  • Ensure that trucks receive routine maintenance.
  • Ensure that trucks are kept in an acceptable, respectable fashion.
  • Make sure weekly truck inspections are conducted and turned into Corporate manager.
  • Communicate any other necessary DOT information to Safety Coordinator in an expeditious manner.
• Once a year do a ride along with each driver to evaluate the efficiency of the Route as well as the driver's abilities, then share your report with Your G.M. to correct any deficiencies in the route or special training for the driver.
• Work with Sales/Service Reps to handle routine customer requests or issues, or communicate with appropriate individual to ensure that customer requests are consistently met in a timely manner:
  • Work directly with drivers on basic customer service issues such as additional products, etc.
  • Maintain appropriate records on each customer issue for historical purposes.
• Ensure that Route Drivers are adequately trained:
  • Routinely train and acquaint all drivers with Crown customer service expectations and their decision-making accountability related to that service.
  • Ensure that all drivers are well versed on record keeping requirements by coordinating training.
  • Ensure that all drivers are familiar with the work flow in the plant so that they can confidently converse with customers
  • Manage training and compliance on Hours of Service (if applicable)
  • Serve as a role model for drivers regarding service mentality and technical competence.
• Maintain familiarity with all routes and fill in as needed at any time. Maintain a Class A CDL for duration of employment.
• Be prepared for 24/7 "on call" to resolve issues.
• Responsible for communicating and monitoring driver safety issues:
  • Work collaboratively with Safety Coordinator to plan safety meetings and communications for drivers.
  • Conduct and document quarterly driver safety meetings and annual driver retaining.
• Handle administrative duties as needed:
  • Complete and send bi-weekly report to Corporate Manager.
  • Ensure that new accounts are set up properly by the office staff.
  • Work with office staff to ensure that route accounting is handled efficiently and accurately.


OTHER FUNCTIONS AND RESPONSIBILITIES

1. Any other duties as assigned or deemed necessary.

QUALIFICATIONS

• The ability to perform the essential functions of the job, with or without an accommodation.
• At least 3 years experience in a customer service related function
• Previous leadership experience
• Excellent organizational skills
• Has succeeded at a job that required attention to detail
• Exceptional customer service skills
• Computer skills needed for the job
• Class A CDL License
• High School Education or GED, College level coursework preferred


DECISION MAKING ACCOUNTABILITY

(List routine decisions the incumbent should make autonomously)

• Authority to make customer service related decisions as needed to satisfy customer requirements within reasonable boundaries.
• hiring, disciplinary decisions

(List decisions that the incumbent should seek approval prior to making)

• Termination decisions
• Major exceptions to current policy regarding servicing customers


REQUIRED LICENSES/CERTIFICATIONS


• Must have valid driver's license - Class A
• Must have CDL Certification for certain driving positions
• Must have acceptable driving record.


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

□ The Fleet Manager will need to be flexible as they may be called upon to fill in on routes when drivers are absent, or the workload is heavy.