Tundraland Service Admin at Leaf Home

Tundraland Home Improvements is searching for atalented Service & Warranty Coordinator to expand and helpimprove the level of support that our Service Team provides tocustomers and internal teams. Your ability to communicateeffectively with Service Technicians, internal stakeholders, andhomeowners is a must. This position requires consistent attentionto detail and complete follow-through. This person will be a keymember to the Service Team who will ensure that all open servicerequests are scheduled with our field service technician team,keeping communication with homeowners throughout the course oftheir service.

Responsibilities:

• Answer calls from previous customers andschedule service requests for homeowners with local servicetechnicians
• Assess customer’s service needs,antiticpate and gather all information needed to accurately informtechnicians of service detail
• Maintain andoptimize the service technician schedules for efficacy andmaximized capacity
• Update customer files in CRMat each point of action and customerinteraction
• Provide the highest level ofcustomer service via phone and email
• Orderparts and materials for required services
• Beenthusiastic, adaptable, and patient as well as highlydetail-oriented and data-efficient.

Qualifications:

• Experience in construction, baths/showers,decks, and windows preferred but notrequired
• Efficient in Microsoft Office Suite(Outlooks, Word, Excel)
• Previous schedulingexperience
• At least 1 year customer serviceexperience in an office or administrativeenvironment
• High school diploma orequivalent

Benefits:

• Medical, dental, and vision insurance paid forby employer after 30 days of employment
• 401Ksavings plan after 90 days of employment
• Paidtime off
• Leadership development programs andopportunities for career advancement

Equal Opportunity Statement

Tundraland by Leaf Home will recruit, hire, train, andpromote persons in all job titles without regard to race, color,ancestry, national origin, gender identity or expression, sexualorientation, marital status, religion, age, results of genetictesting, veteran status, or physical/mental disability (exceptwhere the disability prevents the individual from being able toperform the essential functions of the job and cannot be reasonablyaccommodated in full compliance with the law).