Posting Number:

PG195554TM

Position Number:

48SM13

Position Type:

Temporary

Essential Job Duties:

This position will be part of an administrative unit that supports the university’s online and distance education efforts. The administrative team works collaboratively to integrate online and distance education into academic processes across the university, ensuring alignment with on-campus courses and programs. The team provides high-level support and services to administrative units, colleges, academic departments, and distance education programs, including coordinating student and faculty support services, providing training and consultation, and delivering excellent customer service.

Is Time Limited:

Yes

If Yes, Appointment Length:

11 months

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:

Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Job City & State:

Raleigh, NC

Classification Title:

Temporary-Clerical

Working Title:

UTS - Temporary University Program Specialist at NC State

Work Schedule:

Monday- Friday (8 AM- 5 PM) 25 hours per week

Other Work/Responsibilities:

Key responsibilities include:

Student and Faculty Support: Providing academic and administrative support for students, faculty, and staff, including interpreting program policies and procedures and offering customer service to stakeholders.

Non-Degree Studies (NDS) Application Processing: Processing NDS applications, resolving registration issues, and ensuring compliance with university policies.

Inquiries and Communications: Managing communications via ServiceNow, email, and phone, assisting students, and following up with campus entities for support.

Website and System Maintenance: Maintaining and updating department websites and tools, including the website, Moodle, and ServiceNow, ensuring content is current and accurate. Proficiency in WordPress and familiarity with tools such as Moodle is essential.

Program Enrollment Support: Assisting with program enrollments and troubleshooting issues for students, faculty, and staff.

Training Materials & SOP Development: Assisting with the creation and delivery of training materials and standard operating procedures (SOPs) for functions.

Testing Services Support: Providing proctoring support at the testing center during peak testing periods.

The employee will work onsite on Wednesdays and may work remotely on other days of the week. Additional onsite presence may be required during training, final exam proctoring, departmental meetings or retreats, and at the supervisor’s discretion based on business needs.

Minimum Experience/Education:

A Bachelor’s degree with one year of relevant experience, or an equivalent combination of education and experience.

Department Required Skills:

A Bachelor’s degree with one year of relevant experience, or an equivalent combination of education and experience.
Strong computer and technology skills.
Demonstrated proficiency in WordPress or editing/maintaining websites.
Demonstrated ability to work independently, prioritize tasks, and manage sensitive information.
Ability to learn new systems and processes, technologies, and software quickly.
Strong interpersonal skills, attention to detail, good written and verbal communication skills.
Ability to exercise judgment and discretion in handling sensitive and confidential issues, records, and data.
Customer-service oriented, ability to respond in a timely manner to questions and resolve problems promptly.
Ability to multi-task and see projects through to the end.
Ability to work under pressure and be adaptable and flexible.
Excellent organizational, planning, prioritizing, and time-management skills.

Preferred Years Experience, Skills, Training, Education:

Experience in a university or academic setting.
Prior experience with Google Suite, WordPress, Moodle, or Student Information Systems/PeopleSoft is a plus.

Required License or Certification:

N/A

Valid NC Driver's License required?:

Commercial Driver's License Required?:

Anticipated Hiring Range:

$28.00/hourly

Job Open Date:

10/27/2025

Quick Link:

https://jobs.ncsu.edu/postings/224443

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

UTS - Temporary University Program Specialist at NC State at InsideHigherEd

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