Working Title:

Veterans Affairs Enrollment Services Specialist 00695

Role Title:

Education Support Specialist II

Position Number:

00695

FLSA:

Non Exempt

Appointment Type:

Full Time

Type of Posting:

General Public

Designated Personnel:

Yes

If Designated Personnel, please paste statement:

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest:

Departmental Objective:

To support the “Students First” philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation.

Purpose of the Position:

Assists with the review and certification of credit hours for VA education programs toward approved academic programs. To serve as a VA certifying official by reviewing claims for VA benefits, primarily for Post-911 GI Bill recipients, and by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email. Assists with the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. Familiarization and ability to interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines.

Knowledge, Skills, and Abilities Related to Position:

Knowledge of higher education and university policies and procedures
Knowledge of spreadsheet and database software
Ability to interpret and communicate complex policies, procedures, rules, and regulations
Ability to function well in a high volume, stressful environment
Ability to work cooperatively with a diverse population
Ability to work independently with detailed information
Ability to interpret, communicate, and apply regulations and legal statutes
Strong computer skills for data entry tasks, scanning, and business correspondence with a keen attention to detail
Strong oral and written interpersonal communication skills
Excellent organizational skills

Education, Experience, Licensure, Certification Required :

Education:

High school graduate or equivalent education/experience that equates to a high school diploma

Experience:

Experience working with confidential information
Experience working with veterans affairs or other government regulated programs

Additional Consideration(s):

Education:

Bachelor’s degree or higher in a related field

Experience:

Experience with Banner
Experience working in higher education setting
Experience as a Veteran Affairs School Certifying Official to include working with Enrollment Manager

Salary Information:

Starting at $34,277 Commensurate with Education and Experience

CNU Information:

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.

Role Code:

29143

Conditions of Employment:

This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible?:

Light Lifting (less than 20 lbs.):

Marginal

Moderate Lifting (20-50 lbs.):

Non-Applicable

Heavy Lifting (more than 50 lbs.):

Non-Applicable

Pushing/Pulling:

Non-Applicable

Standing:

Marginal

Sitting:

Marginal

Bending:

Marginal

Walking:

Marginal

Climbing:

Marginal

Reaching:

Marginal

Repetitive Motion:

Marginal

Fast Pace:

Essential

Average Pace:

Marginal

Multiple Priorities:

Essential

Intense Customer Interaction:

Marginal

Multiple Stimuli:

Essential

Frequency Changes:

Marginal

Memory:

Essential

Reasoning:

Essential

Hearing:

Marginal

Reading:

Essential

Analyzing:

Essential

Logic:

Essential

Verbal Communication:

Essential

Written Communication:

Essential

Posting Number:

PS1164P

Number of Vacancies:

Posting Date:

10/21/2025

Closing Date:

11/05/2025

Open Until Filled:

Special Instructions to Applicants:

CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).

In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.

Quick Link for Direct Access to Posting:

https://jobs.cnu.edu/postings/20050

EEO/Diversity Statement(s):

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Notice of Non-Discrimination & Title IX Policy Statement

Reasonable Accommodation Request:

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Alternative Hiring Process:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services
(DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx or call DARS at 800-552-5019.

Background Check:

Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.

Veterans Affairs Enrollment Services Specialist 00695 at InsideHigherEd

Job Description

Resume Suggestions

Explore More Opportunities