Volunteer Receptionist at Good News Home Inc.

Volunteer Receptionist — Good News Home Inc.

Commitment: Part-time volunteer; flexible shifts (days, occasional evenings); minimum 6-month commitment preferred

Role summary

Serve as the warm, professional first point of contact for a small nonprofit residential program supporting up to 12 women in recovery. This volunteer position offers hands-on experience in nonprofit operations, client-centered service, and office administration while making a measurable difference in residents’ lives.

Key responsibilities

• Greet visitors and clients with a calm, welcoming presence.
• Answer, screen, and direct incoming phone calls and emails professionally.
• Notify staff of guest arrivals and coordinate basic visitor flow.
• Maintain an organized, attractive reception area with supplies and informational materials.
• Receive, sort, and distribute mail and deliveries.
• Support clerical tasks: filing, photocopying, transcribing, basic data entry, and preparing simple documents.
• Provide accurate information about programs, intake procedures, and events within established guidelines.

Volunteer experience and learning opportunities

• Practical experience in nonprofit front-office operations and client intake protocols.
• Exposure to confidential client-focused environments and trauma-informed communication.
• Skill building in telephone etiquette, Microsoft Office, recordkeeping, and professional boundaries.
• Letters of recommendation and volunteer verification are available upon satisfactory completion of the commitment.
• Opportunity to attend select staff trainings and volunteer orientations.

Why volunteer with us

• Contribute meaningful service to women in recovery and directly support program operations.
• Gain valuable nonprofit experience that strengthens resumes and professional networks.
• Work with a compassionate, mission-driven team and receive supervision, support, and recognition for your contribution.

• Friendly, mature demeanor with excellent verbal communication and phone skills.
• Prior office, customer service, or receptionist experience preferred.
• Basic computer skills; comfortable with Microsoft Office (Word, Outlook, Excel).
• Ability to multitask, prioritize, and follow confidentiality policies.
• Reliable, punctual, and able to commit to a regular volunteer schedule.