Warehouse Customer Service Specialist (Korean Bilingual) at ACL America

ACL Group is a global leader in logistics with headquarters based in Korea and subsidiaries located in many countries around the world. With our tight global network, we are confident to suffice all our customers logistical needs including and not limited to international & domestic shipping, warehousing and 3PL.

Position Overview:

The Warehouse Customer Service Specialist serves as a key point of contact between customers and warehouse operations. This position is responsible for managing communications regarding incoming and outgoing shipments, coordinating with internal teams to ensure accurate and timely handling of goods, and maintaining high levels of customer satisfaction through proactive and responsive service. The ideal candidate will have strong communication skills, a detail-oriented mindset, and a solid understanding of logistics and warehouse processes.

Roles and Responsibilities:

• Customer Communication
• Serve as the primary liaison for customers regarding warehouse shipments (inbound/outbound)
  
• Respond promptly to inquiries about shipment status, delays, discrepancies, and special handling requests
• Provide shipment confirmations, PODs, and relevant documentation as requested
• Shipment Coordination
  
• Coordinate with warehouse operations to ensure timely receipt, storage, and dispatch of goods
• Track and update customer shipment schedules, delivery appointments, and dock assignments
  
• Work with carriers and freight forwarders to arrange pickups and deliveries
  
• Documentation and System Updates
  
• Accurately maintain records of shipments, inventory movements, and customer communications
  
• Input and update shipment data in the warehouse management system (WMS)
  
• Ensure compliance with customer requirements and internal procedures for
  documentation
  
• Problem Resolution
  
• Investigate and resolve customer issues such as shipment delays, damages, or inventory discrepancies
  
• Escalate complex or unresolved issues to management and follow through until resolution
  
• Collaboration and Support
  
• Collaborate with warehouse, logistics, and sales teams to align priorities and execution
  
• Support inventory cycle counts, audits, and reporting as needed
• Assist in process improvements related to customer service and warehouse efficiency

Benefits:

• Health Insurance
• Paid Time Off (PTO)
• Complimentary Lunch