Business Operations Manager

About the Role: Natera is seeking an experienced Manager, Business Operations to join our high-performing BizOps team. This role will drive strategic insights, optimize processes, create scalable reporting solutions, and manage cross-functional projects. You’ll bridge the gap between business and technical stakeholders, ensuring intuitive reporting and impactful processes.

The ideal candidate combines technical expertise, strategic vision, and a proactive mindset to deliver scalable, sustainable, and actionable data solutions. Examples of topics we’ve worked on: increasing patient / physician retention, lowering test turnaround time, driving cross-functional market outreach for new products, measuring inside sales success, and developing self-service reporting data tools. 

Key Responsibilities

Cross-Functional Process Development

• Identify broken or inefficient processes and propose solutions. Lead solution development and rollout. This role has similarities to a solution architect. 
• Facilitate VP-level working groups to drive cross-functional processes.

Reporting & Dashboard Development

• Build and maintain Power BI dashboards to provide actionable insights.
• Partner with stakeholders to anticipate reporting needs and proactively design solutions.
• Shift teams from reactive to proactive reporting by delivering scalable and user-friendly tools.
• Support stakeholders in understanding data structures and gaining autonomy in reporting.
• Act as a liaison between business teams and IT/Engineering, translating non-technical requirements into actionable solutions.

Data Architecture & Modeling

• Address data relationship inconsistencies and optimize data pipelines for seamless reporting.
• Minimize manual data entry by standardizing data elements, processes, and relationships.

Strategic Data Leadership

• Where possible, inform the strategic direction of data architecture across applications.
• Identify overlapping application needs across teams to streamline reporting and application use.
• Provide expertise in system configuration and reporting best practices..

Data Governance

• Champion data governance best practices, including stewardship and lifecycle management.

Qualifications

Required:

• Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred.
• 8+ years of experience in data modeling, business intelligence, or data architecture, including healthcare or diagnostics experience.
• Proficiency with data modeling tools (e.g., ER/Studio, Lucidchart).
• Proficiency with data visualization tools (e.g., Power BI, QlikSense).
• Strong SQL skills and database management experience (e.g., Snowflake, SQL Server).
• Proven ability to translate complex business requirements into actionable solutions.
• Experience leading cross-functional initiatives with VP-level engagement.
• Familiarity with integrated ecosystems like Salesforce, Workday, LIMS, Smartsheet, and ERP systems.
• Excellent problem-solving, communication, and stakeholder management skills.

Bonus:

• Experience in healthcare/biotech industries; oncology experience is a major plus.
• Background in consulting with a focus on data-driven or operational projects.
• Knowledge of diagnostics workflows, including LIMS and clinical trial databases.
• Proficiency in programming languages (e.g., Python) for data workflows.
• Experience with code repositories and version control systems.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!