Customer Success Manager

Description

We are looking for a top customer success manager to join our SMB team and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

What You'll Do

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth, and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Build successful security testing programs for our customers
• Act as the voice of the customer internally to advocate customer’s needs
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Manage annual renewal process for customers to assure uninterrupted product use. 
• Work to identify and/or develop upsell opportunities
• Program manage account escalations
• Interface with internal and external C-level executives 
• Team directly with Sales to build a great customer experience

You Have

• 3 - 5 years of work experience in Customer Success and/or Account Management
• A commercial, consulting mindset
• Project/program management experience
• Experience working with Salesforce
• Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
• Strong written and verbal communication
• Familiarity working with Enterprise level clients
• Prior experience working in a very detail oriented and analytical environment 
• Prior experience closing sales deals and speaking with C-level executives
• Drive, no one needs to push you to excel; it’s just who you are
• Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use
• A  strong desire to help and serve our customers: They win, so you win

Bonus If You Have

• Previous experience in SaaS and/or cybersecurity
• Previous experience with preparing and delivering Executive Business Reviews

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US) or pension (EU) 
• Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
• Leverage stipends for:
  • Wellness
  • Work-from-home equipment & wifi
  • Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 

Pay Range Disclosure (For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($75,000 - $94,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.