IT Support Specialist
About the Company
Our client is committed to providing innovative B2B payment solutions for businesses worldwide. They empower finance leaders to focus on strategic decisions by streamlining the “how” and “when” of payments through innovative software. Their mission is to make financial transactions seamless, secure, and efficient.
We are seeking an enthusiastic and detail-oriented IT Support Specialist to join the team. In this role, you will provide technical support for software, hardware, and telecommunications issues in a fast-paced, technology-driven environment.
Job Description
As an IT Support Specialist, you will troubleshoot and resolve technical issues, assist users with core applications, and deliver exceptional customer service to internal users. This position is an excellent opportunity to gain valuable experience in a fintech startup environment.
Key Responsibilities
- Provide technical support for hardware, software, operating systems, mobility devices, and telecommunications issues
- Collect information, open tickets, and resolve or escalate hardware/software requests
- Assist users with core banking applications and standard software, addressing technical concerns and ensuring proper usage
- Answer, evaluate, and prioritize incoming assistance requests via phone, email, and self-service tools
- Maintain technical documentation and track details for incident resolution
- Create and update documentation for support procedures and problem-resolution steps
- Adhere to company policies, complete required training, and stay updated on industry standards
- Offer coaching, mentoring, or training to colleagues as a subject matter expert when needed
Skills
- Broad technical knowledge in troubleshooting and resolving hardware, software, operating systems, and telecommunications issues
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users
- Strong customer service focus with a commitment to delivering timely, professional solutions
- Strong analytical, research, and troubleshooting abilities
- Familiarity with platforms like Zoom, Slack, etc.
- Specialized training in IT support tools and applications is a plus
- Experience in a banking or financial environment is a plus
Qualifications
- High school diploma required; Associates degree in Information Technology preferred
- Minimum 1-2 years in IT Help Desk support required; experience in the financial industry is a plus
Key Responsibilities
- Design and develop advanced pricing models using machine learning techniques
- Analyze large datasets to identify pricing patterns and opportunities
- Collaborate with cross-functional teams to implement pricing strategies
- Monitor and optimize model performance
Required Skills
About Henry Hire Solutions
Henry Hire Solutions is a distinguished provider of comprehensive talent sourcing and recruiting solutions for companies seeking excellence in their workforce. We’re driven by the belief that every single placement can be a catalyst for positive change.