HENRY HIRE

Remote Chat Support Jobs (No Phone Calls)

Provide customer help through text-based chat from home. Most roles pay $13–$24/hr, require no degree, and offer flexible scheduling.

Chat Only Entry Level Friendly Fully Remote

Quick Facts

Average Salary
$13–$24/hr
Experience Needed
None to 1 year
Education Required
High school diploma
AI Resistance
High risk of AI replacement 30%
  • Great for introverts or anyone who prefers text communication over phone calls.
  • Chat support exists across e-commerce, SaaS, gaming, travel, finance, and more.
  • Chat support is easier for companies to automate because it carries less human connection than phone support. A surprisng amount of major companies still choose to hire human chat support (Best Buy, Citi, etc.) despite automation being widely available, however.
Top Skills: Typing speed Written communication Problem-solving Multitasking

Your Career Journey

A Day in the Life

Your day starts by logging into the chat dashboard and reviewing any open conversations from the previous shift. You’ll typically handle 2–4 active chats at a time, answering questions about orders, billing, login issues, or basic troubleshooting. You’ll use canned responses to speed things up, but personalize them when needed. Throughout the day, you may join short team huddles, review policy updates, or check internal Slack channels for announcements. Breaks are scheduled around chat volume, and shifts end once your active conversations wrap up. The role is fast-paced but predictable, with most communication happening through text only.

Tools commonly used in chat support:

Zendesk, Intercom, or Gorgias for chat management
Slack or Microsoft Teams for internal communication
Knowledge-base portals for quick answers
Macros/canned responses for faster replies
Browser tab management tools

Career Progression Path

1
Chat Support Representative You're here
$16/hr • 0-2 years
2
Senior Chat Specialist
$20/hr • 2-4 years
3
Chat Team Lead
$25/hr • 4-6 years
4
Support Manager (Chat & Email)
$50k–$68k • 6+ years

What You'll Do & What You'll Need

Real expectations from actual job postings

Daily Responsibilities

Chat support reps handle real-time written communication across multiple conversations. Common responsibilities include:

  • Respond to customer inquiries through live chat or in-app messaging
  • Manage 2–4 chat conversations simultaneously while maintaining accuracy and tone
  • Use canned responses and knowledge-base articles to provide quick, helpful answers
  • Troubleshoot basic account, login, billing, or product issues via text-based guidance
  • Document every interaction clearly in the CRM (Zendesk, Intercom, or Freshdesk)
  • Escalate complex issues to Tier 2 support or specialized teams when needed
  • Maintain chat quality metrics such as response time, resolution rate, and customer satisfaction

Requirements

Most chat support roles ask for the following:

Must Have

  • High school diploma or GED
  • Fast and reliable internet (10–25 Mbps minimum)
  • Typing speed of 45+ WPM with high accuracy
  • Quiet workspace for focused multitasking
  • Strong written English with proper grammar and clarity
  • Comfort using multiple browser tabs and support tools at once

Nice to Have

  • Previous experience in customer service, chat moderation, or email support
  • Familiarity with Zendesk, Intercom, Gorgias, or Freshchat
  • Ability to multitask across multiple chats simultaneously
  • Bilingual (Spanish, French) — often +$2–$4/hr
  • Experience in e-commerce or SaaS support environments

Frequently Asked Questions

Everything you need to know about Chat Support Representative roles