HENRY HIRE

Remote Customer Service Jobs (Chat, Phone & Email Support)

Help people online, get paid fairly, and work from home — that’s remote customer support. Many roles start around $17–$26/hr and don’t require a degree, just patience and good communication.

Entry Level Fully Remote Flexible schedules

Quick Facts

Average Salary
$17–$26/hr
Experience Needed
None to 2 years
Education Required
High school diploma
AI Resistance
Low risk of AI replacement 65%
  • One of the easiest entry points into remote work due to low experience requirements and wide availability.
  • Customer service exists in nearly every industry — from gaming to healthcare, there's room to specialize in areas that interest you.
  • Though AI is replacing many entry-level roles, customer service is surprisingly resistant. Companies worth working for keep human interaction as part of their brand identity.
Top Skills: Communication Problem-solving Patience Typing speed

Your Career Journey

A Day in the Life

Your day starts by logging into the support platform and checking your queue. You'll spend most of your time responding to customer messages—some quick ("Where's my order?"), others more complex ("I was charged twice"). Between tickets, you might attend a 15-minute team huddle or review new policy updates. Most companies track metrics like average handle time and customer satisfaction scores, but good managers care more about quality than speed. You'll take scheduled breaks (usually two 15-minute breaks plus lunch), and your shift ends when your queue is clear or the next shift takes over.

Common tools you'll use daily:

Zendesk or Freshdesk for ticket management
Slack or Microsoft Teams for internal communication
Google Workspace or Microsoft Office for documentation
Company knowledge base for finding answers
Call recording/quality monitoring software

Career Progression Path

1
Customer Service Rep You're here
$17/hr • 0-2 years
2
Senior Support Specialist
$22/hr • 2-4 years
3
Support Team Lead
$28/hr • 4-6 years
4
Support Manager
$55k–$72k • 6+ years

What You'll Do & What You'll Need

Real expectations from actual job postings

Daily Responsibilities

Day-to-day tasks vary by company, but most customer service reps handle these core responsibilities:

  • Respond to customer inquiries via phone, email, or live chat within target response times
  • Troubleshoot basic issues using company knowledge base and documented procedures
  • Document all interactions in CRM system (Zendesk, Salesforce, etc.) with detailed notes
  • Escalate complex problems to senior support staff or specialized departments
  • Process returns, refunds, and account changes following company policies
  • Meet performance metrics like response time, resolution rate, and customer satisfaction scores

Requirements

Most remote customer service positions require:

Must Have

  • High school diploma or GED equivalent
  • Reliable high-speed internet (minimum 10 Mbps)
  • Quiet, distraction-free workspace with minimal background noise
  • Computer or laptop (Windows/Mac) with webcam for training
  • Strong written and verbal communication skills in English

Nice to Have

  • 1-2 years of customer service experience (retail, food service, or call center)
  • Typing speed of 40+ WPM with 90% accuracy
  • Familiarity with CRM tools like Zendesk, Salesforce, or Freshdesk
  • Bilingual (Spanish) - often pays $2-4/hr more
  • Flexible availability including evenings, weekends, or holidays

Frequently Asked Questions

Everything you need to know about Customer Service Representative roles