02118-Staunton DMV Customer Service Center Work Leader Floater at DHRM

Title: 02118-Staunton DMV Customer Service Center Work Leader FloaterState Role Title:Court Municipal and License ClerksHiring Range: $47355-$54458.25Pay Band: 3Agency: Department of Motor VehiclesLocation:Staunton District OfficeAgency Website:Recruitment Type: Agency Employee Only - AJob DutiesDMV is seeking an experienced customer service applicant to work as a Work Leader Floater in the Staunton Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers dealers and motor carriers for deliverables such as vehicle registrations tags licenses titles tax collections and other related DMV services.As the Work Leader responsibilities include overseeing daily work flow coaching training and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed.All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia DMV policies procedures rules and regulations the Privacy Protection Act and the Freedom of Information Act.Customer Service Centers are normally open and staffed from Monday through Saturday.DMV offers a competitive salary excellent health and retirement benefits twelve paid holidays per year deferred compensation and paid annual and sick leave benefits. DMV headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered addition DMV serves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!Minimum QualificationsMinimum KSAs: Strong understanding of effective customer service strategies including conflict resolution and handling escalated issues. Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery. Proficiency in financial procedures including fee processing and documentation. Awareness of privacy standards for handling and protecting sensitive customer information. Familiarity with DMV operational procedures including customer transactions and documentation requirements. Ability to interpret and apply complex regulations to ensure compliance and proper service delivery. Proficiency in Microsoft Office Suite DMV-specific software and other technical tools to manage operations. Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment. Communication skills for clear and effective interactions with team members customers and stakeholders.Additional Considerations Skills in mentoring coaching and developing staff to achieve performance goals and professional growth. Proven ability to manage daily operations ensuring procedural compliance and service excellence. Advanced problem-solving abilities to analyze situations make informed decisions and implement effective solutions. Adaptability to frequent changes in policies procedures and technologies. Leadership skills to foster a collaborative and productive team environment. Security Clearances: A criminal background check is required to ensure the integrity of DMV operations. Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points. Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.Special InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.Contact InformationName: DMV EmploymentPhone: Email: In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process. Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 47355 - 54458