Collaborative Academic Advising Manager at InsideHigherEd

Job Title: Collaborative Academic Advising Manager Location: UWG Recruiting Location Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293280 About Us USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students' lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live.Location Our campus is located at 1601 Maple Street, Carrollton, GA 30118.Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses. Job Summary This position will provide strategic leadership, operational oversight, and quality assurance over the USG eMajor post-matriculation team. In close coordination with affiliate institutions, this position will manage Academic Advisor and Enrollment & Retention Specialist roles to ensure consistent, effective, and equitable eCampus collaborative academic advising and retention support services while growing these services. The position will lead the development and execution of multi-institutional advising processes, training frameworks, student communication strategies, and system access protocols to support scalable, sustainable, and high-quality advising and retention services. This position will also serve as the primary liaison to institutional advising directors, academic leads, and system-wide advising forums to ensure alignment, collaboration, and visibility of eCampus advising initiatives. The Collaborative Academic Advising Manager will support strategic projects including degree completion-, academic planning-, and advising-related policy and process enhancements in alignment with institutional enrollment management and student success initiatives.Responsibilities Responsibilities - Oversee the development, implementation, and assessment of collaborative academic advising policies, procedures, and quality assurance frameworks across institutional affiliatesManage USG eMajor post-matriculation team, providing direct supervision to two Academic Advisors and one Enrollment & Retention SpecialistAddress systemic barriers to advising service delivery, including technical access issues, platform inconsistencies, and academic policy variations across institutionsServe as liaison to institutional advising and academic leadership to promote effective collaboration, student advocacy, and aligned decision-makingLead and coordinate advisor training, development, and support to promote consistency and excellence in service delivery Support strategic initiatives, including growth initiatives, Credit for Prior Learning (CPL), course rotation planning, and retention/success interventionsOther duties as assigned by the Director of Enrollment and Retention Services, including serving on the eCampus Student Success TeamRequired Qualifications Educational RequirementsMaster's DegreeRequired ExperienceAt least five years of academic advising or related student services experienceStrong understanding of academic policies, degree planning and student information systems (e.g., DegreeWorks, Banner, Navigate)Proven ability to lead a team and coordinate operational initiatives across multiple stakeholdersAbility to analyze complex processes, identify gaps, and implement sustainable improvements to deliver value for students and institutions Skilled in stakeholder engagement and partnership-building in a collaborative, fast-paced environmentPreferred Qualifications Preferred ExperienceDemonstrated experience with multi-institutional collaboration or shared services models in higher educationPrior experience driving student outcomes, quality assurance, or advising assessment initiatives in an academic settingUSG experience, including familiarity with governance structures, policy-making processes, and statewide advising networksProposed Salary $75,000 Annually. Paid on a Monthly Basis. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)Other Information The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.