Access Specialist I ED CMH at Albany Medical Center

Department/Unit:Admitting OperationsWork Shift:ED DIFFNIGHT (United States of America)Salary Range:$40495.10 - $52643.64The Emergency Department Access Specialist I is a position that must be able to deal in a pressure cooker environment. The EDAS I is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: Triage of walk-in patients encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibilityThe Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification.ED Zone Support includes answering of multi-line (10) telephone and managing all inquiries transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider.Bedside Registration Collection of demographic information insurance regulatory consent forms and collection of financial responsibility at patients bedsideEMS Desk shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age complaint Vital Signs ambulance agency capture.The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure.Essential Duties and ResponsibilitiesResponsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ informationResponsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Workers Compensation for MVA patients and employees hurt at work.Ensure Access expectations of key clinical measures are executed and timeframes met ie: Chest pain Door to EKG notification.Ability to review assess and assign the appropriate health insurance plan and collect copayment if applicable at bedside.Ability to interact effectively with external agency personnel: EMS Agencies Law Enforcement Agencies and Correction Facilities.Capture of patients pharmacy in support of expediate discharge by nurse and physicianAnswering multi-line telephone and managing all calls in calm courteous respectful mannerCapture brief information via Ambulance Radio including patient description age chief complaint and Vital SignsManaging the ED Patient Tracker and completing the Access Specialists tasks as identifiedLaboratory specimen verification and assurance of timely send to laboratoryResponsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes following downtime procedures. Responsible for downtime flow in the ED during system downtimes.Ensure EMTALA Regulations are maintained.Functional CompetenciesSocial and Emotional IntelligenceAbility to deal with a diverse population including critically injured mentally disturbed and belligerentPatient centric customer serviceConflict ManagementTeam-oriented supportAdaptable to high-stress situationExcellent communication skillQualificationsHigh School Diploma/G.E.D. - requiredAssociates Degree - preferred1-3 years in customer service experience or a hospital or clinic setting - preferredAbility to keep composure in a high-stress environment.Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situationsGood judgement and ability to be resourceful to problem solve; escalate issues as neededAbility to manage contained blood urine and other bodily fluidsAbility to handle a multi-line telephone system; paging requiredAbility to push 35- 50 lb WOWMust be able to stand for long periods of time. (Sneakers are permitted)Equivalent combination of relevant education and experience may be substituted as appropriate.Physical DemandsStanding - ConstantlyWalking - ConstantlySitting - ConstantlyLifting - RarelyCarrying - RarelyPushing - Constantly (35-50lbs)Pulling - Constantly (35-50lbs)Climbing - RarelyBalancing - RarelyStooping - RarelyKneeling - RarelyCrouching - RarelyCrawling - RarelyReaching - RarelyHandling - OccasionallyGrasping - OccasionallyFeeling - FrequentlyTalking - ConstantlyHearing - ConstantlyRepetitive Motions - FrequentlyEye/Hand/Foot Coordination - FrequentlyWorking ConditionsExtreme cold - RarelyExtreme heat - RarelyHumidity - RarelyWet - RarelyNoise - OccasionallyHazards - RarelyTemperature Change - RarelyAtmospheric Conditions - RarelyVibration - RarelyThank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Medical Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.Thank you for your interest in Albany Medical Center!Albany Medical is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.Required Experience:IC Key Skills Active Directory,Identity & Access Management,LDAP,SAFe,Assistive Technologies,Authentication,Pediatrics Experience,NVDA,Sailpoint,SSH,SSO,Oracle Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 40495 - 52643