Account Director at Salute

Salute is a leading provider of cutting-edge Data Center Infrastructure Services dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions unparalleled reliability and outstanding customer service. As we continue to grow we are seeking a dynamic and experienced Account Director to join our team and drive our relationships with hyperscale clients to new heights.Position SummaryThe Account Director serves as the senior leader responsible for strategic client partnerships operational performance and long-term account growth. This role oversees the full client lifecycleincluding onboarding service delivery financial management talent development and renewalwhile ensuring a high level of customer satisfaction and operational excellence.This is a hybrid position working out of either one of these locations:Jeffersonville INMontgomery ALEssential Duties & ResponsibilitiesStrategic Leadership & Account GrowthDevelop and execute long-term strategic account plans aligned with client and organizational objectives.Identify and drive upselling and cross-selling opportunities.Monitor trends and proactively position solutions.Deliver scalable innovative strategies.Client Relationship & Executive EngagementServe as senior point of contact for key accounts.Maintain executive-level relationships.Provide recommendations based on data-driven analysis.Ensure expectations are met or exceeded.Operational Excellence & Service Delivery OversightLead cross-functional coordination and delivery.Ensure compliance with operational standards.Review performance and implement improvements.Drive adherence to safety security and compliance.Financial Management & Business PerformanceOversee P&L forecasting and gross margin performance.Approve pre-project spending within delegation.Provide reporting and insights internally and externally.Monitor KPIs and ensure strong outcomes.Team Leadership & Talent DevelopmentLead and mentor teams.Ensure training and policy adherence.Set goals and manage engagement cadence.Foster a culture of safety performance and professionalism.Project & Program ManagementOversee multiple initiatives across the account portfolio.Coordinate onboarding tasks and readiness.Provide leadership during periods of change.Additional ResponsibilitiesMaintain required training and compliance.Support recruitment and staffing alignment.Demonstrate exceptional customer service.Represent the company at client meetings and events.Required Qualifications5 years in digital infrastructure critical facilities or related technical environments.High School Diploma or equivalent required.Experience leading teams and managing complex accounts.Strong analytical and communication skills.Ability to work cross-functionally and handle shifting priorities.Proficiency with Microsoft Office and CRM tools.Ability to travel as required.Preferred QualificationsBachelors degree preferred.3 years leading managers or diverse workforces.Knowledge of data center or mission-critical environments.Budgeting vendor management and financial management experience.OSHA 30 or willingness to obtain.Work Environment & Job Hazard AwarenessGeneral workplace and safety best practices apply.May include site visits to mission-critical facilities.Must comply with safety and security standards.Physical RequirementsAbility to lift and carry heavy equipment up to 40lbs. Ability to climb ladders and multiple flights of stairs to access elevated equipmentAbility to stand for long periods of time in various work environmentsAbility to bend stoop kneel and reach for equipment related tasksBasic physical fitness to respond quickly to emergency situations and navigate areas quicklyAbility to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies. Good hand-eye coordination and dexterity for working with small components and connectorsClear vision with or without correction to perform tasks requiring attention to detail and precision while wearing safety glassesAbility to differentiate between color-coded warning signs labels and cablesAbility to work in environments with a wide variety temperature inside a facilityAbility to work outdoors in various weather conditions including extreme temperatures rain or snowCapability to work in environments with elevated noise levels while wearing hearing protectionPossession of a valid drivers license for work-related travel as requiredStatement of Intent: This job description outlines general responsibilities and requirements and may be modified as organizational needs evolve.If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships we want to hear from you. Join us in revolutionizing the data center industry and apply today!Salute is an equal opportunity employer committed to celebrating diversity creating an inclusive environment for all employees and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process perform essential job functions or receive other benefits and privileges of employment please contact our Human Resources department at for more information. Monday - Friday Normal Business Hours Flex as neededRequired Experience:Director Key Skills Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex Employment Type : Full-Time Experience: years Vacancy: 1